Christina nichols
KENTON
Summary
Dynamic manager with over 15 years of experience in retail operations. Expertise in team supervision, effective communication, and performance management, leading to improved customer satisfaction and operational success.
Overview
18
18
years of professional experience
Work History
Manager
Dollar General
Kenton
11.2024 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised team members to enhance customer service skills.
- Organized inventory and maintained stock levels for efficient store performance.
- Implemented promotional displays to optimize product visibility and sales.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Conducted regular audits to maintain store cleanliness and organization standards.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Manager
cox oil / tristar energy
Union City
05.2008 - 06.2024
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised team members to enhance customer service skills.
- Organized inventory and maintained stock levels for efficient store performance.
- Implemented promotional displays to optimize product visibility and sales.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Conducted regular audits to maintain store cleanliness and organization standards.
- Implemented quality control measures to uphold company standards.
- Proposed or approved modifications to project plans.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Conducted performance reviews for team members.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Recruited and hired qualified candidates to fill open positions.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
GED -
Hillsboro High School
Hillsboro, ILSkills
- Store operations
- Inventory management
- Customer service
- Team supervision
- Performance evaluation
- Sales optimization
- Employee training
- Vendor negotiation
- Conflict resolution
- Problem solving
- Effective communication
- Project management
- Staff mentoring
- Time management
- Verbal and written communication
- Emergency response
- Performance management
- Salesforce management
- Budget control
- Disciplinary techniques
- Complex Problem-solving
- Staff management
- Sales management
- Employee onboarding
- Scheduling and coordinating
Timeline
Manager
Dollar General
11.2024 - Current
Manager
cox oil / tristar energy
05.2008 - 06.2024
GED -
Hillsboro High School