Christina Nicol
Richmond,VA
Summary
Passionate Project Manager with 4+ years of expertise in developing, coordinating and maintaining continuous operations in various departments. Experienced in overseeing end-to-end product delivery processes, from conception to completion, ensuring projects are executed on time while meeting quality standards. Adept at managing client relationships, having contracted and partnered with numerous accounts while effectively communicating project goals and expectations. Excels through mentoring, training and empowering team to excel in performance.
Overview
6
6
years of professional experience
Work History
Guest Services Manager
Lewis Ginter Botanical Garden
05.2023 - Current
- Served as project manager for organization's chief operating officer, managing build out and launch of a new software in collaboration with other departments within 3 months
- Empowered other team members through creative problem solving, organized reports, and staff training
- Proactively monitored and identified project roadblocks and technical inefficiencies
- Served as point of contact for day to day operations of the guest services department, including coordination of 20-30 staff calendars, hands-on training opportunities, and managing any guest-related questions or complaints
- Coordinated with other managers to allocate 50+ daily staff and volunteers throughout high-census visitation periods to ensure efficient coverage and workflow while managing approximately 100 incoming calls and emails per day from guests
Chief Experience Director
NationsClassroom
08.2018 - 04.2023
- Responsible for overseeing product delivery from start to finish, including organizing development timelines, producing reports, and delegating tasks to team members in order to complete tasks on-time and on-budget
- Collaborated with team members to overcome problems and find creative solutions
- Acted as administrator to sales team's productivity software, including setting up accounts, organizing workflow boards, and automating productivity reports to track team KPIs
- Contracted and partnered with 20+ accounts, managing their project goals and expectations while communicating effectively with internal stakeholders, clients, and contracted vendors
- Closed and managed one of the organization's largest accounts, increasing organization annual revenue by over $700,000
Education
Bachelor of Arts - English Education
Liberty University
Lynchburg, VA05.2018
Skills
- Project Management
- Staff Coordination
- Problem Solving
- Microsoft Office Suite
- Data Analysis
- Communication
Hobbies
- Playing Dungeons & Dragons
- Reading fantasy novels
- Drinking great coffee
Timeline
Guest Services Manager
Lewis Ginter Botanical Garden
05.2023 - Current
Chief Experience Director
NationsClassroom
08.2018 - 04.2023
Bachelor of Arts - English Education
Liberty University
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