Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Christina Nitti

North Tonawanda

Summary

Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills. Committed to driving positive outcomes in customer interactions.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Savers Thrift Store
Tonawanda
02.2024 - Current
  • Organized store layout by restocking displays and returning merchandise to designated areas.
  • Maintained up-to-date knowledge of promotions, payment policies, exchanges, and security practices.
  • Stocked shelves and arranged displays to enhance customer focus on featured items.
  • Sorted donations of clothing, furniture, books, toys, and electronics for resale value.
  • Ticketed and showcased merchandise effectively to drive sales.
  • Ensured a clean and organized environment through regular stocking, sweeping, and trash removal.
  • Conducted research and analysis to support strategic planning and decision-making processes.
  • Collaborated with team members to achieve project goals and adhere to deadlines.

Data Annotator

Independant Contract
Amherst
10.2019 - Current
  • Reviewed data for deficiencies, corrected incompatibilities, and validated outputs.
  • Transferred written information into databases to ensure accurate client records.
  • Implemented best practices for text tagging and classification during annotation.
  • Identified and rectified data entry errors to achieve near-perfect accuracy.
  • Maintained logs of completed and ongoing data entry projects to enhance productivity.
  • Managed time effectively to complete tasks on schedule and meet deadlines.
  • Collected, evaluated, and securely stored documents in permanent records.
  • Conducted thorough research to verify data accuracy.

Quality Assurance Analyst

Upwork.com
Buffalo
08.2023 - 02.2024
  • Ensured quality assurance procedures were thoroughly documented.
  • Conducted product testing and executed quality assurance checks.
  • Planned optimal testing schedules to meet multiple project scopes and delivery timelines.
  • Collaborated with development teams to troubleshoot issues and enhance product quality.
  • Managed incoming and outgoing correspondence, ensuring timely distribution of emails, mail, and packages.
  • Documented all review processes including notes, observations, analyses, recommendations.
  • Provided detailed reports summarizing findings from reviews and analysis.

Customer Service

Kohl's
Amherst
08.2022 - 10.2023
  • Executed accurate and efficient processing of customer transactions via cash register or POS system.
  • Securedly handled cash, credit card, and alternative payments.
  • Provided exceptional customer service by addressing questions and resolving concerns promptly.
  • Ensured cleanliness of checkout area, restocking items and organizing displays as needed.
  • Accurately scanned and bagged items, paying special attention to fragile goods.
  • Checked identification for age-restricted purchases in adherence to legal standards.
  • Processed returns or exchanges while following established company procedures.
  • Upsold products or services to enrich customer's overall shopping experience.

Dunkin Donuts Crew Member

Night Baker
Shirley
10.2015 - 11.2016
  • Replenished and rotated food items, adhering to proper cooling and storage protocols.
  • Baked breads, donuts, and other bakery products after proofing dough.
  • Maintained cleanliness of kitchen equipment and ovens to ensure optimal performance.
  • Mixed icing and toppings by accurately reading recipes and measuring ingredients.
  • Completed inventory and production sheets while updating head baker on stock levels.
  • Prepped, stored, and stocked products effectively to support daily operations.
  • Arranged bakery displays to enhance visual appeal of goods.
  • Delivered exceptional customer service, fostering positive guest experiences.

Childcare Provider

Private Employer
Buffalo
06.2010 - 08.2014
  • Maintained discipline through positive reinforcement, behavior modeling, and collaboration with parents.
  • Encouraged curiosity and exploration aligned with children's developmental stages.
  • Identified potential emotional or developmental concerns and communicated findings to guardians.
  • Prepared nutritious meals including breakfasts, lunches, dinners, and snacks for child.
  • Ensured cleanliness by providing thorough housekeeping services in a fast-paced setting.
  • Managed laundry tasks such as sorting, washing, drying, and ironing efficiently.

Education

High school diploma -

Minerva Central School
Minerva, NY

Skills

  • Data entry and typing
  • Microsoft Office proficiency
  • Phone etiquette and communication
  • Microsoft Windows expertise
  • Quality assurance
  • Research analysis
  • Computer networking
  • Point of sale (POS)
  • Cash handling
  • Food safety practices

Personal Information

Work Permit: Authorized to work in the US for any employer

Certification

  • CPR Certified

Timeline

Savers Thrift Store
02.2024 - Current

Quality Assurance Analyst

Upwork.com
08.2023 - 02.2024

Customer Service

Kohl's
08.2022 - 10.2023

Data Annotator

Independant Contract
10.2019 - Current

Dunkin Donuts Crew Member

Night Baker
10.2015 - 11.2016

Childcare Provider

Private Employer
06.2010 - 08.2014

High school diploma -

Minerva Central School

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