Christina Nizhnikov
Manchester,NH
Summary
Positive, personable, and upbeat employee bringing eight years of customer-facing experience in fast-paced settings. Solid employee specializing in quality, speed, and creating a safe and welcome environment. Highly adaptable to addressing diverse client needs. Proven history of building trust with clients to promote satisfaction, resolve concerns and maintain long-term relationships, and loyalty with the clients.
Overview
8
8
years of professional experience
Work History
Store Manager
Starbucks
Milford, NH
03.2020 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Shift Supervisor/Trainer
Starbucks
Milford, NH
12.2015 - 03.2020
- Has worked in four store locations full time, and covered barista and supervisor shifts at ten stores throughout the eight years employed.
- Motivated partners to complete assigned tasks and perform at exceptional levels.
- Work with partners to improve performance and begin training updates.
- Assisted Manager during assigned periods and trained three current starbucks store managers and 12 baristas/ shift supervisors.
- Assisted management with meeting standards of service and quality in daily operations.
- Performed store opening and closing procedures, including setting up registers and checking products.
- Supervised successful team of partners by conveying information consistently, quickly resolving issues and delivering constructive feedback.
- Resolved customer complaints and reported issues to senior management.
- Instructed partners how to make latest drinks and correctly perform new procedures.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Created hand-crafted beverages based upon customer preferences, resulting in better customer connections.
- Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.
- Trained partners in every position, including food preparation, money handling and cleaning roles.
Operations Manager
Ulta
Keene, NH
01.2018 - 03.2020
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Tracked and replenished inventory to maintain par levels.
- Conducted employee observations and documented findings.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
Customer Service Representative
Animal Medical Center Of New England
Nashua, NH
06.2019 - 06.2020
- Work triage in animal ER.
- Educate patients relative to health care urgency and community resources available to meet needs.
- Analyzed discussed symptoms with established protocols to determine patient acuity.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Reviewed account and service histories to identify trends and issues.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Documented conversations with customers to track requests, problems and solutions.
- Set up and activated customer accounts.
- Gave all patients calm, loving attention to decrease stress and create a warm, safe environment.
Hospice Volunteer
Hospice Compassus
Bedford, NH
11.2015 - Current
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented information in patient charts and communicated status updates to interdisciplinary care team, and family.
- Made self "on call" in case of emergencies or patients family requests volunteer while patient passes.
- Gave friendly, open demeanor to ensure trust between patient, and patients family.
Education
Bachelor of Arts - Business Administration And Management
Arizona State University
Tempe, AZ05-2021
High School Diploma -
St. Catherine of Sienna Home School Program
Milford, NH05.2016
Skills
- Driven
- Adaptive team player
- System implementation
- Quality assurance controls
- In-store support
- Conflict mediation
- Courteous demeanor
- Encouraging
- Empathetic
- Active listening
- Food Safety Certified
- Shipping and receiving understanding
- Senior leadership support
- Planning and coordination
- Calm under pressure
- Flexible and adaptive
- Quick problem solver
- Organizational skills
- Team Development
- Operational budgeting
- Shift Scheduling
- Supply Ordering
- Retail Inventory Management
- Customer Service Management
- Talent Recruitment
- Loss Prevention
- Operations Management
- Store Merchandising
- Payroll Management
- Culture development
- Reliable
- Security System Monitoring
- Team Leadership
- Documentation And Reporting
- Customer Relations
- Employee supervision and motivation
- Employee Terminations
- Outstanding communication skills
- Performance Reviews
References
References available upon request.
Timeline
Store Manager
Starbucks
03.2020 - Current
Customer Service Representative
Animal Medical Center Of New England
06.2019 - 06.2020
Operations Manager
Ulta
01.2018 - 03.2020
Shift Supervisor/Trainer
Starbucks
12.2015 - 03.2020
Hospice Volunteer
Hospice Compassus
11.2015 - Current
Bachelor of Arts - Business Administration And Management
Arizona State University
High School Diploma -
St. Catherine of Sienna Home School Program
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