CHRISTINA Njoroge
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Epic EHR System.
Overview
16
16
years of professional experience
Work History
Customer Service Supervisor
Target
11.2022 - Current
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Answered multi-line telephone system, provided information and directed calls.
- Interacted with customers by phone, email, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
Patient Representative
World Courier/AmerisourceBergen
09.2019 - 10.2022
- Perform general clerical duties, as well as entering accurate patient information for over 100 medication/hospital/cancer patient shipments per day.
- Handles and orders various warehouse necessities from vendors
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy medical dept.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Patient Service Representative
Nyu Langone Medical Center
10.2018 - 06.2019
- Interacted with all necessary partners throughout including physicians, nursing staff, technicians, and medical assistants
- Directing patients, physicians, visitors and staff to appropriate rooms.
- Entering lab work/diagnostic testing requests, demographic and clinical information requests into computer system.
- Scheduled appointments for doctor visits and procedures using desktop calendar software
- Managed various general office duties such as faxing over test results, mailing out documents, and handling patient work queues
- Handled over 250 calls per day for different medical specialties.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before appointment with most up-to-date information.
Patient Service Representative
Mount Sinai Beth Israel
03.2018 - 09.2018
- Managed various general office duties such as answering multiple telephone lines, and completing insurance forms
- Took copayments and compiled daily financial records
- Obtain insurance authorization and referrals
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Entering lab work/diagnostic testing requests, demographic and clinical information requests into computer system.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
Practice Secretarial Associate
Northwell
07.2017 - 12.2017
- Scheduled appointments for doctor visits and procedures using desktop calendar software
- Checked patient data including insurance, demographic and health history to ensure all information was current
- Obtained payments from patients and scanned identification and insurance cards
- Took copayments and compiled daily financial records
- Contacted insurance companies to obtain prior authorization for medical procedures and medications
Customer Service Representative/Medical Billing Data Entry
Geico
10.2014 - 02.2017
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information
- Correctly coded and billed medical claims for various hospital and nursing facilities
- Entering details of medical bills, coding, filing statements with patient records into data entry system
Operations Administrator
Fedex Ground
04.2008 - 09.2014
- Responsible for team development and training of new employees
- Answering phones, scheduling appointments, delivering messages
- Confirm patient demographics and perform quality assurance on packages being shipped to residence or business
- Research all package discrepancies, as well as loss or damaged filed claims
- Prepared daily delivery and work schedules to maximize coverage
- Monitored traffic and weather conditions and alerted drivers of potential issues
- Picked products for specific routes according to pick sheets
Education
Associate of Science - Pharmacy (Pre-Pharmacy)
South College
Online01.2022
Skills
- Works well under pressure
- Excellent problem solver
- Proficient in EPIC, Soarian, ECW, Eagle, IDX, EIDX, Allscripts, OnBase, SlimCD, Patient Works, MMF, Prime Rx
- Understands insurance benefits
- Accurate and detailed
- Committed team player
- Self-motivated
- Patient-focused care
Accomplishments
-Champion of Phone Room (NYU Langone)
-Employee of the Year (Fedex Ground)
-Employee of the Mth (Mount Sinai)
-Honor Roll Program (Plaza College)
Timeline
Customer Service Supervisor
Target
11.2022 - Current
Patient Representative
World Courier/AmerisourceBergen
09.2019 - 10.2022
Patient Service Representative
Nyu Langone Medical Center
10.2018 - 06.2019
Patient Service Representative
Mount Sinai Beth Israel
03.2018 - 09.2018
Practice Secretarial Associate
Northwell
07.2017 - 12.2017
Customer Service Representative/Medical Billing Data Entry
Geico
10.2014 - 02.2017
Operations Administrator
Fedex Ground
04.2008 - 09.2014
Associate of Science - Pharmacy (Pre-Pharmacy)
South College
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