Christina Noel

Administrative Assistant

● Greeted and directed clients, visitors, and guests, ensuring a professional and welcoming atmosphere.

● Managed senior executive schedules, optimizing time management and appointment coordination.

● Handled office correspondence (emails, phone calls, physical mail, and packages) and ensured timely distribution.

● Created and managed shipping labels using Shipstation, improving logistical efficiency.

● Maintained filing systems and office supplies, streamlining operations and inventory control.

● Provided administrative support to over 20 employees, improving team productivity through efficient documentation and scheduling.

● Assisted with employee onboarding, preparing necessary documentation and ensuring smooth transitions.

Wholesale Administrator

● Processed wholesale orders in Shopify and NetSuite, ensuring timely and accurate fulfillment.

● Communicated with wholesale clients and the sales team to resolve any issues or inquiries regarding orders.

● Managed 50+ wholesale accounts, maintaining high client satisfaction.

● Generated reports on order volume, inventory levels, and order fulfillment.

● Maintained accurate records of customer data, including special requests, to improve service.

Key Accomplishments:

● Streamlined office operations, increasing efficiency by 20% by revamping filing systems and office supply management.

● Reduced shipping errors by 15% through improved shipping label creation using Shipstation.

● Enhanced order fulfillment time by 10% through better coordination between logistics and inventory teams.

● Built strong relationships with clients and vendors, maintaining high levels of satisfaction and customer retention.

● Improved inventory management, reducing stockouts by 12% and preventing overstocking.

Delivered excellent client-facing service, ensuring a positive, professional experience for all visitors.

● Educated clients on various types of health insurance coverage, ensuring thorough understanding of benefits.

● Maintained accurate customer records for health insurance policies, ensuring compliance and easy retrieval.

● Assisted policyholders in claims resolution, with successful results in reducing processing time by 45%.

● Acted as a liaison between clients and multiple insurance companies, streamlining communication.

● Developed strong relationships with clients and stakeholders, ensuring satisfaction and retention.

● Managed the annual installation of insurance plans for all clients, ensuring smooth transitions and timely activation.

• Implemented ServiceNow to successfully track and resolve issues.

Key Accomplishments:

● Managed and grew a portfolio of 50+ clients, consistently improving satisfaction and retention through personalized service.

● Reduced claims processing time by 45%, enhancing the claims resolution process and client experience.

● Regularly received positive feedback for exceptional customer service and in-depth knowledge of insurance offerings.

● Responsibly served alcoholic beverages while ensuring compliance with all alcohol service laws.

● Maintained a clean and organized bar, contributing to a safe and enjoyable environment.

● Processed customer transactions, accurately handling cash and credit card payments.

● Trained and mentored new bartenders, improving team performance and customer service.

● Developed strong rapport with regular customers, contributing to a loyal customer base.

Key Accomplishments:

● Trained over 10 new bartenders, integrating them into the team and improving service quality.

● Maintained a 95%+ customer satisfaction rate, ensuring repeat business.

● Reduced bar waste by 15% through improved inventory tracking and stock rotation practices.

● Successfully managed high-volume shifts, maintaining efficiency and service quality.