Christina Nordstrom
Woodbury,MN
Summary
Customer Service Professional experienced in managing front desk operations in medical and wellness settings while training staff and addressing sensitive client needs. Delivered exceptional service and built rapport in high-volume environments, while also providing comprehensive animal care focused on nutrition and wellbeing. Ensured adherence to feeding schedules and maintained sanitation protocols, contributing to enhanced animal welfare and supporting elderly clients with daily living activities.
Overview
26
26
years of professional experience
Work History
Animal Caretaker
Self Employed Services
Woodbury, Minnesota
07.2000 - Current
- Delivered daily care for companion animals and hobby farms, including administering medical care and special needs support, enhancing animal welfare
- Provided compassionate care on clients' properties to enhance animal comfort and reduce stress during owner absences.
- Monitored behavior and promptly reported signs of illness or stress to ensure timely intervention.
- Feed animals according to feeding schedules and dietary needs.
Patient Care Assistant
Private higher
Lindstrom, Minnesota
05.2023 - 04.2025
- Assisted elderly clients with daily living activities, light cleaning, laundry, and food preparation to enhance overall quality of life
- Monitored health through weight management and INR checks to ensure patient safety and well-being
- Offered companionship to clients during visits and emotional support as needed, fostering a positive environment
Advanced Practice Esthetician-Manager
Har Salon
Scandia, Minnesota
01.2020 - 01.2021
- Provided comprehensive skin care services including facials, dermaplaning, peels, waxing, and makeup, resulting in increased client satisfaction
- Handled phone calls to ensure prompt communication with clients and checking out clients, supporting smooth salon operations as a keyholder
- Performed skin analysis for Har Salon clients before each esthetic treatment.
- Delivered facials, exfoliation, and mask applications within Har Salon service standards.
- Provided waxing services while maintaining client comfort and privacy.
Customer Service Representative
Temp company
Vadnais Heights, MN
01.2019 - 12.2019
- Managed appointment bookings and client check-in/out at a lashextensions studio, ensuring efficient client flow
- Managed appointment bookings and client check-in/out at a lash
extensions studio, ensuring efficient client flow - Managed patient check-in and check-out to streamline office operations., assisted with treatments, answered phones, and processed payments at a chiropractic office, improving patient
- Provided solutions to client inquiries by following established service protocols. using company service procedures and account notes
- Ensured accuracy of customer records by regularly updating staffing systems and call logs. in staffing systems and call logs
- Directed complicated issues to appropriate supervisors and partner departments to ensure timely resolution. to supervisors and partner departments
Esthetician & Front Desk -Manager
Solimar Spa
Eagan, Minnesota
03.2017 - 06.2018
- Delivered facials and tailored skin treatments to guests at Solimar Spa, promoting client satisfaction and repeat visits
- Answered phones and supported clients, contributing to a welcoming spa environment
- Performed facials and customized skin treatments for Solimar Spa guests
- Guided clients in effective home skincare routines and product application, enhancing their overall skincare experience
- Oversaw scheduling, front desk operations, and staff management as keyholder, ensuring seamless spa operations
- Managed phone communications, ensuring clients received prompt assistance and support. and supported clients, contributing to a welcoming spa environment
Front Deak Reception
Valley Community Health Center -Dental
Grand Forks, North Dakota
11.2015 - 02.2017
- Managed front-end duties including patient check-in/out, payment processing, insurance verification, and appointment scheduling, enhancing clinic operations
- Trained new staff and served as keyholder to ensure smooth operational continuity
- Utilized Dentrix and Epic systems to uphold accuracy of patient records
Esthetician & Front Desk
Solimar Spa
Eagan, Minnesota
01.2014 - 10.2015
- Delivered facials, body waxing, microdermabrasion, peels, makeup, tinting, and skin consultations, fostering client loyalty and satisfaction
- Managed front desk operations and scheduled appointments, facilitating seamless client experiences as keyholder
- Learned Millennium software to improve efficiency in appointment management. to enhance scheduling and client management
Front End Manager
Blush Salon
Mendota, MN
01.2004 - 02.2014
- Directed salon front end operations, coordinating receptionists and handling operational tasks to maintain smooth business flow. Hired and trained receptionists, developed problem-solving strategies to mitigate revenue loss and maintained optimal inventory levels
- Managed front desk operations at Blush Salon, greeting guests and directing service flow.
- Scheduled client appointments using salon booking software and coordinated stylist calendars.
- Supervised front desk staff, assigned duties, and resolved daily service issues.
Education
Woodbury High School
Woodbury, MNSkills
- Animal care
- Animal handling
- Medication administration
- Behavior monitoring
- Disease prevention
- Animal health monitoring
- Behavior analysis
- Behavior modification
- Animal enrichment
- Pet handling
- Sanitation protocols
- Record keeping
- Appointment scheduling
- Schedule management
- Front desk operations
- Customer service
- Customer communication
- Team collaboration
- Staff training
- Conflict resolution
- Crisis management
- Attention to detail
- Adaptability
- Problem solving
- Decision-making
- Time management
- Feeding
- Behavior observations
- Rescue coordination
- Patience and tolerance
- Problem-solving
- Decision-making
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Care Assistant
Private higher
05.2023 - 04.2025
Advanced Practice Esthetician-Manager
Har Salon
01.2020 - 01.2021
Customer Service Representative
Temp company
01.2019 - 12.2019
Esthetician & Front Desk -Manager
Solimar Spa
03.2017 - 06.2018
Front Deak Reception
Valley Community Health Center -Dental
11.2015 - 02.2017
Esthetician & Front Desk
Solimar Spa
01.2014 - 10.2015
Front End Manager
Blush Salon
01.2004 - 02.2014
Animal Caretaker
Self Employed Services
07.2000 - Current
Woodbury High School