Christina Nuce
Morgantown,WV
Summary
Dynamic customer service professional with extensive experience at United BioSource Corporation, excelling in problem resolution and relationship building. Proven track record of enhancing customer satisfaction through active listening and tailored solutions, achieving a significant increase in retention rates. Skilled in data entry and documentation, ensuring accurate follow-up and service excellence.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
United BioSource Corporation
10.2022 - 11.2025
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
Caretaker
Public Partnerships
02.2016 - 03.2019
- Developed and maintained individualized care plans for clients to enhance daily living skills.
- Trained and mentored new staff on best practices in client support and care techniques.
- Coordinated daily activities, ensuring compliance with health and safety standards.
- Assisted clients with personal hygiene, mobility, and medication management to promote independence.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
- Organized transportation for residents to appointments, improving access to essential services.
- Managed medication schedules and refills, ensuring adherence to prescribed treatments and therapies.
- Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.
- Managed medication schedules for residents to ensure timely and accurate administration.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
- Enhanced residents' quality of life by organizing weekly social activities and outings.
- Conducted daily health checks on residents, providing peace of mind for families.
- Coordinated with healthcare professionals to provide comprehensive care for residents.
- Enhanced living spaces, leading regular maintenance and repair efforts.
- Developed garden area for residents, enhancing their outdoor enjoyment and activity options.
- Maintained required records of work hours, budgets and payrolls.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Customer Service Representative
TTEC
05.2017 - 03.2018
- Addressed customer inquiries via multiple communication channels, ensuring prompt and precise responses.
- Utilized CRM software to document interactions and track resolution progress efficiently.
- Assisted customers with troubleshooting product issues, enhancing user experience and satisfaction.
- Collaborated with team members to streamline processes, improving overall service delivery timelines.
- Led initiatives to enhance first-contact resolution rates, contributing to increased customer loyalty.
- Developed training materials based on best practices, promoting consistency in service quality across teams.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Pharmacy Technician
Mylan Pharmaceuticals
01.2013 - 03.2018
- Dispensed medications accurately, ensuring compliance with regulatory standards and internal protocols.
- Managed inventory levels, optimizing stock rotation and minimizing waste through effective monitoring.
- Assisted pharmacists in preparing prescriptions, maintaining a focus on patient safety and medication efficacy.
- Trained new staff on pharmacy procedures and technology systems to enhance team efficiency.
- Implemented process improvements that streamlined workflows, reducing wait times for patients.
- Collaborated with healthcare professionals to resolve medication-related issues and enhance patient care quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Pharmacy Technician
CVS Pharmacy
11.1993 - 03.2017
- Conducted medication therapy management consultations to support patient adherence and health outcomes.
- Oversaw the operation of pharmacy software systems, ensuring data integrity and functional performance.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Utilized pharmacy management software to process prescriptions efficiently.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Assisted in management of prescription deliveries, improving patient convenience.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Dispensed medications accurately, ensuring compliance with regulatory standards and internal protocols.
- Assisted pharmacists in preparing prescriptions, maintaining a focus on patient safety and medication efficacy.
- Trained new staff on pharmacy procedures and technology systems to enhance team efficiency.
Education
No Degree - Multi Disciplinary Studies
WVU
Morgantown, WVGED -
Alternative Learning Center
Morgantown, WVSkills
Customer service
Timeline
Customer Service Representative
United BioSource Corporation
10.2022 - 11.2025
Customer Service Representative
TTEC
05.2017 - 03.2018
Caretaker
Public Partnerships
02.2016 - 03.2019
Pharmacy Technician
Mylan Pharmaceuticals
01.2013 - 03.2018
Pharmacy Technician
CVS Pharmacy
11.1993 - 03.2017
No Degree - Multi Disciplinary Studies
WVU
GED -
Alternative Learning Center