Hi, I’m
Christina Nye
Plano,TX
Summary
Personable Technology Specialist with 10 years of success employing technological expertise to assist businesses. Adept in providing high-quality technical support by troubleshooting, resolving issues, and communicating results to the user and other support specialists on the team. Gifted listener and problem-solver with a penchant for determining thebest plan of action and most effective solutions. Quick learner who is determined to succeed in all they do..
Overview
15
years of professional experience
Work History
Frisco Independent School District
District Technology Specialist/Help Desk Technician
08.2016 - 08.2023
Job overview
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Level 2 help desk- responded to my campus' tickets when the level 1 tech needed assistance.
- Logged updates on support tickets to communicate status to users and managers.
- Provided technical support to thousands clients in average week via phone calls, emails and tickets.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Maintained equipment in good working order for school-wide use.
- Resolved patrons complaints tactfully and professionally.
- Collaborated with team members to provide timely resolution of AV issues or obstacles and achieve smooth presentations.
- Notified supervisors when major equipment repairs were needed.
- Executed setup and breakdown of speakers, cables and computers.
- Greeted patrons warmly and offered to assist with issues or needs.
- repair computers and printers on the 14 campuses I was responsible for.
- Created the first Chromebook repair program for FISD.
Frisco Independent School District
Technology Integration Specialist- Single Campus
08.2011 - 08.2016
Job overview
- Assisted with the implementation of technology-based learning programs.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Frisco Independent School District
Special Education Paraprofessional
08.2008 - 08.2011
Job overview
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Oversaw class of students in absence of instructor.
- Monitored student classroom and outdoors activities to promote student safety.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Alerted instructor to student behavior or issues requiring intervention.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Developed tailor-fit lesson plans to cater to individual needs of each student.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
Education
Collin County Community College DistrictPlano, TX
No Degree from Real Estate
Skills
- Procedure Explanation
- Data Connectivity
- Technical Support
- Error Troubleshooting
- Technical Support and Assistance
- Logging Support Tickets
- Inventory Coordination
- Implement Solutions
- Technology Implementation
- Wireless Technology
- Creative Solutions
- Compassionate and Caring
- Instructional Technology
Accomplishments
During my physical rehabilitation stay at Baylor Scott and White's Integrated Rehab facility. I not only regained my ability to walk but I took the two months to encourage everyone around me and this ultimately earned me a unanimous vote among the Therapists and other staff in the facility. I believe that this award shows that I can be a team player and a hard worker which is why I have decided to include it on my resume.
Additional Information
I am a stroke survivor. This does not affect my thought process or communication. I am mostly affected in my right arm as I still have not regained control of my hand.
Timeline
District Technology Specialist/Help Desk Technician
Frisco Independent School District
08.2016 - 08.2023
Technology Integration Specialist- Single Campus
Frisco Independent School District
08.2011 - 08.2016
Special Education Paraprofessional
Frisco Independent School District
08.2008 - 08.2011
Collin County Community College District
No Degree from Real Estate
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