Christina Nzina
Austin,TX
Summary
Highly skilled Financial Analyst with a proven track record in managing diverse financial issues, risk management, and meeting service level agreement goals. Experienced in system testing, process improvement, and training support. Seeking a challenging role to leverage expertise in financial analysis, process optimization, risk management, and collaborative problem-solving to drive operational excellence and contribute to organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Financial Analyst
Apple via Apex
05.2023 - Current
- Maintained service level agreement goals for daily tasks through efficient personal queue pipeline management for various financial issues with varying degrees of severity and research required
- Responsible for reviewing daily reconciliation reporting for Apple Pay products to identify mismatched transaction amounts to ensure zero customer impacting events and maintain balanced ledgers
- Conducted system tests on processes to identify breaks in processes to propose fixes to process owners and engineers
- Played a pivotal role in the creation of the Disputes team by assisting newer agents with training as a seasoned financial analyst.
Assistant Loan Processor
University Federal Credit Union
08.2022 - 03.2022
- Evaluated loan applications for creditworthiness, ensuring compliance with internal policies and regulations
- Processed both incoming and outgoing checks to ensure proper accounting
- Coordinated with Loan Officers to ensure verification of documentation and completion of loan packages
- Calculated, reviewed and corrected errors on member accounts using Symitar Episys.
Jr Business Analyst
Mainart LLC
01.2022 - 08.2022
- Collaborated with stakeholders, global supply chain, logistics teams, and software teams to identify new features and projects
- Identified process improvement opportunities within the delivery stations and on the road
- Retrieved and analyzed data using basic SQL, Excel and other data management systems.
Loan Processor
Panorama Mortgage Group
04.2021 - 07.2021
- Compiled and analyzed applicants credit history, financial statements to determine credit worthiness
- Coordinated loan closing with settlement agent and any other interested party ensuring closing documents are on file and date is met
- Ordered and evaluated surveys, flood, appraisals, and title reports
- Utilized government sites for VA and FHA files to place orders and obtain case numbers.
Title Assistant
First American Title
04.2020 - 09.2020
- Abstracted and analyzed records, such as mortgages, liens, judgments, easements, vital statistics, plat and map books, to determine ownership and legal restrictions
- Conducted title research to compile chain of title and ensure timely escrow closings
- Investigated and interpreted tax records to determine tax liability.
Foreclosure Analyst & Loss Mitigation
Real Time Resolutions
05.2017 - 01.2020
- Managed a portfolio of over 100 accounts giving alternatives to foreclosure
- Reviewed and analyzed loan documents and made sure existing loans were following TRID
- Initialized 3rd party orders (title, county tax records).
Business Analyst
Alpha 1 Education
01.2014 - 01.2017
- Spearheaded the STEM program between Saudi Arabia and the United Kingdom increasing revenue by $3M
- Developed user stories, and business process flows
- Conducted multiple scrum events such as daily stand ups, sprint planning, retrospectives and review
- Collaborated and provided support to the product owner, business sponsors, SMEs and testers during development.
Education
Cybersecurity
JanBask Training
ArlingtonBachelor of Arts - Information Technology Project Management
American Public University
Charles Town, WVSkills
- Microsoft Excel
- Financial and operational reporting
- Financial statement analysis
- Risk Assessments
- Risk Mitigation
- Analytical Thinking
- Credit analysis
- Project Planning
- Expert in customer relations
- Project Management
- Stakeholder Communication
- Superior time management
- Research and Data Analysis
Certification
Cybersecurity Penetration Testing
Timeline
Financial Analyst
Apple via Apex
05.2023 - Current
Assistant Loan Processor
University Federal Credit Union
08.2022 - 03.2022
Jr Business Analyst
Mainart LLC
01.2022 - 08.2022
Loan Processor
Panorama Mortgage Group
04.2021 - 07.2021
Title Assistant
First American Title
04.2020 - 09.2020
Foreclosure Analyst & Loss Mitigation
Real Time Resolutions
05.2017 - 01.2020
Business Analyst
Alpha 1 Education
01.2014 - 01.2017
Cybersecurity
JanBask Training
Bachelor of Arts - Information Technology Project Management
American Public University