Christina Obermiller
Buffalo,NY
Summary
Dynamic professional with extensive experience at TOPS Market LLC, excelling in customer relationship management and conflict resolution. Proven ability to enhance customer satisfaction and streamline operations. Skilled in data entry and team collaboration, consistently achieving results through effective communication and problem-solving strategies. Committed to delivering exceptional service and fostering strong client connections.
Overview
11
11
years of professional experience
Work History
Vendor
Specialized Merchandizing Services Inc.
Williamsville, New York
01.2024 - 09.2025
- Stocked shelves efficiently to maintain product availability and organization.
- Monitored inventory levels to ensure timely restocking of merchandise.
- Assisted customers in locating products and answering inquiries promptly.
- Collaborated with team members to optimize store layout and presentation.
Customer Service Representative
TOPS MarketLLC
Buffalo, New York
04.2020 - 11.2024
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Resolved customer complaints effectively through active listening and problem-solving techniques.
- Trained new team members on customer service protocols and operational procedures.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Debt Collector
First Source Advantage
Buffalo, New York
03.2015 - 06.2018
- Managed customer accounts to ensure timely payments and resolve disputes.
- Utilized collection software to track payment statuses and manage communications.
- Negotiated payment plans with clients to facilitate debt resolution.
- Conducted skip tracing to locate debtors and gather necessary information.
- Maintained accurate records of all interactions and agreements with clients.
- Adhered to regulatory guidelines while performing collection activities professionally.
Education
Associate of Science - General Studies
Erie Community College
Buffalo, NY06-2014
Some College (No Degree) - Veterinarian Technician
Medaille
Buffalo, NYSkills
- Customer assistance
- Data entry
- Customer relationship management
- Sales strategies
- Team collaboration
- Conflict resolution
- Active listening
- Risk management
References
References available upon request.
Timeline
Vendor
Specialized Merchandizing Services Inc.
01.2024 - 09.2025
Customer Service Representative
TOPS MarketLLC
04.2020 - 11.2024
Debt Collector
First Source Advantage
03.2015 - 06.2018
Associate of Science - General Studies
Erie Community College
Some College (No Degree) - Veterinarian Technician
Medaille