Summary
Work History
Education
Skills
Timeline
Generic

Christina oder

Gatesville,USA

Summary

Results-driven Administrative Assistant and Office Manager with extensive experience in optimizing office operations and elevating customer satisfaction at Swift Transportation and Dr. Schumpert Dental Clinic. Proficient in Health Information Maintenance and administrative leadership, achieving notable improvements in document organization and inter-departmental communication. Possesses strong professional phone communication skills and a deep understanding of HIPAA regulations, ensuring compliance while enhancing operational efficiency.

Work History

Administrative Assistant

Swift Transportation
Temple, Texas
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Facilitated communication between different departments within the organization.

Customer Service Representative

Sitel Corporate
Texas
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

Customer Service Representative

W5 Golf
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
  • Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Office Manager

Dr. Schumpert Dental Clinic
Texas
  • Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
  • Collaborated with HR department to ensure compliance with employment laws/regulations and maintain accurate personnel records

Education

Associate's degree - Allied Health Science

South University_Savannah Online
Savannah, GA

Skills

  • Health Information Maintenance
  • HIPAA Regulations Knowledge
  • Clinical Hospital Experience
  • Patient Scheduling Management
  • Clinical Office Management
  • Proficient in Medical Billing
  • Claims Verification Process
  • Administrative Support
  • Administrative Leadership Skills
  • Professional Phone Communication
  • Quality Control
  • Cash Transaction Processing

Timeline

Customer Service Representative

Sitel Corporate

Customer Service Representative

W5 Golf

Office Manager

Dr. Schumpert Dental Clinic

Administrative Assistant

Swift Transportation

Associate's degree - Allied Health Science

South University_Savannah Online

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Christina oder