Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Offield

Tyler,TX

Summary

Customer service and clerical duties with 13 years experience in the medical field. Capable of working independently or as part of a supportive team. Extensive familiarity with clerical responsibilities such as filing, organization, building meeting reports, copying, answering phones, helping customers/patients, and 6 months of accounts receivables experience. I have the ability to complete tasks accurately despite interruptions and competing demands. I also am eager to learn new techniques to help further my knowledge of my current degree in administration.

Overview

13
13
years of professional experience

Work History

Infusion Scheduler SR/ Infusion Team Lead(2025)

Texas Oncology
06.2021 - Current
  • Manage excel reports of current status of patient approvals.
  • Communicated schedule changes to appropriate clinical teams and between 18 doctors and nurse practitioners.
  • Created and organized my own workflow for handling priority patients and radiation patients.
  • Provided delay updates and information regarding special circumstances.
  • Explained policies, procedures and services to patients.
  • Scheduled and confirmed patient appointments and treatment reviews for new chemo consultations. Approximately 20-30 a day.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Planned and delegated work to meet project and production goals.
  • Overcame objections with persuasive approach, highlighting benefits and deflecting concerns.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

AR Billing Specialist

Precision Spine Care
11.2020 - 05.2021
  • Classified and summarized financial data to compile and enter in financial records
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Worked with multiple microsoft programs to create daily spreadsheets and streamline financial reporting.
  • Prepared and submitted accounting documents and reports for review, authorization and processing.
  • Documented payment denials in appropriate billing system and updated account managers swiftly.
  • Downloaded, printed and batched electronic funds transfers and remits.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Posted payments and sent reviews and denials.
  • Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
  • Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.


PE Aide

Wise Elementary
08.2020 - 11.2020
  • Observed and monitored children's activities.
  • Instructed children in health and personal hygiene habits.
  • Assisted in preparation of classroom and instruction materials.
  • Scheduled and coordinated student activities throughout school year.
  • Promoted positive environment for students learning.
  • Set up classroom equipment and organized activities.
  • Helped teacher prepare instructional material and displays.
  • Enforced rules and instructions to maintain discipline.
  • Laminated teaching materials to increase durability under repeated use.

Medical Biller and Coder

Orthopaedics Sports Therapy Center
07.2017 - 07.2020
  • Prepared billing statements for patients, ensuring correct diagnostic coding
  • Consistently informed patients of financial responsibilities prior to services being rendered
  • Identified errors and re-filed denied or rejected claims in timely manner
  • Posted charges, payments and write-ups for spine and joint procedures
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials
  • Posted charges, payments and adjustments
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements
  • Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature
  • Collaborated in a close fashion with other departments to resolve claims issues
  • Ensured timely and accurate charge submission through electronic charge capture, including the billing and account receivabl
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes
  • Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans
  • Applied payments, adjustments and denials into medical manager system
  • Completed appeals and filed and submitted claims
  • Posted surgeries, hospital visits and payments for assigned carriers in an accurate manner

Front Desk Receptionist

Orthopaedic Sports Therapy Center
07.2015 - 07.2017
  • Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process
  • Provided property details to patients and customers, including pool, spa and fitness center
  • Received all incoming calls and coordinated with physical therapy staff to fulfill requests and resolve issues
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions
  • Managed all front desk operations for busy high-volume physical therapy office
  • Managed customer complaints and rectified issues to complete satisfaction
  • Performed administrative support tasks, including billing collections and completing all duties within required time frames
  • Scheduled appointments for new and existing clients
  • Coordinated with other doctor's offices on referrals, plan of care reports, and other various documents to efficiently run our therapy department

Pharmacy Technician

Walgreens
05.2012 - 07.2015


  • Trained four new technicians to provide excellent customer service
  • Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems
  • Verified and filled over 100 prescriptions per day in busy retail pharmacy setting
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
  • Received and verified incoming drug inventories, reported discrepancies, and logged into inventory system
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
  • Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products and verified insurance benefits
  • Delivered quality care to customers through close collaboration with the pharmacist


Education

Bachelor of Applied Technology - Healthcare Administration

Tyler Junior College
Tyler
05-2025

Associate of Applied Science - Healthcare Administration

Tyler Junior College
Tyler
2023

Certificate of Pharmacy Technician -

Vernon College
Wichita Falls, TX
2012

High School Diploma -

Burkburnett High School
Burkburnett, TX
2010

Skills

  • Teamwork and Collaboration
  • Multitasking
  • Organizational skills
  • Excellent Communication
  • Problem-Solving
  • Strong work ethic
  • Administrative support
  • Computer skills
  • Attention to detail
  • Schedule coordination
  • Medical billing
  • Billing and coding

Timeline

Infusion Scheduler SR/ Infusion Team Lead(2025)

Texas Oncology
06.2021 - Current

AR Billing Specialist

Precision Spine Care
11.2020 - 05.2021

PE Aide

Wise Elementary
08.2020 - 11.2020

Medical Biller and Coder

Orthopaedics Sports Therapy Center
07.2017 - 07.2020

Front Desk Receptionist

Orthopaedic Sports Therapy Center
07.2015 - 07.2017

Pharmacy Technician

Walgreens
05.2012 - 07.2015

Bachelor of Applied Technology - Healthcare Administration

Tyler Junior College

Associate of Applied Science - Healthcare Administration

Tyler Junior College

Certificate of Pharmacy Technician -

Vernon College

High School Diploma -

Burkburnett High School

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