Christina Olazaba

Bank Teller

City Bank

Fort Stockton, TX

10.2022 - Current

Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Maintained confidentiality of bank records, transactions and customer information.
Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
Performed cash handling duties including counting currency, coins and checks.
Balanced teller drawers regularly throughout the day according to established procedures.
Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
Handled large sums of money with accuracy while maintaining appropriate levels of security.
Provided assistance to other tellers during peak business hours as needed.
Researched customer inquires regarding their accounts using internal banking systems.
Assisted customers with basic technical issues related to digital banking platforms.
Resolved customer disputes promptly in accordance with bank policies and procedures.
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Welcomed customers and offered pleasant service during entire transaction.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Maintained confidentiality of bank records and client information.