CHRISTINA O'NEILL
Severance,CO
Summary
Successful Executive with over 10+ years of demonstrated ability in professional business practices. Thriving in a challenging fast-paced environment, offering extensive experience in administrative support, including meticulous data entry, record keeping, and case management with proven multitasking abilities. Strong belief in active listening and effective, confidential communication leads to trust, respect, and credibility, in professional and public settings. All of which, creates a solid environment of impartial bias and public confidence.
Overview
28
28
years of professional experience
Work History
Entrepreneur
Aevum & Grey LLC
2022.08 - Current
- Owner and creator of fashion and body care line
- Product development and implementation
- Marketing and branding of products
- Business administrative duties.
Chief Executive Officer
Benkelman Dreaming, INC
2019.01 - 2022.03
- Lead and managed a team of 35 between 4 separate sister companies
- Built productive relationships with industry partners and competitors to support strategic business objectives
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts
- Developed key operational initiatives to drive and maintain substantial business growth
- Implemented aggressive policies and practices according to standards of ATF and OSHA
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices
- Maintained effective staff and resource utilization rates to balance financial and operational obligations
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
- Monitored use of best practices at levels and implemented corrective actions to bring employees into compliance
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress
- Prepared organization for forecasted demand levels through effective operational planning
- Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability
- Drove implementation of new market expansion to propel business forward and adapt to market changes
- Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels
- Worked with department heads to stay current on needs and offer high-level support for day-to-day operations
- Improved business profits by 12.5% for 2019, 17.3% for 2020, 20.9% for 2021 and projected 22.6% for 2022 through strategic updates to processes, procedures, and team makeup
- Increased company revenue by $332,500 in 2019, $601,702 in 2020, $762,682 in 2021 and projected 22.6% increase with a total increase of $899,061
- Bringing the end of year 2022 total projection to $6,095,946 through aggressive new market strategies.
Chief Administrative Officer
Benkelman Dreaming INC
2018.01 - 2019.12
- Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues
- Leveraged data, implemented new technology and revised procedures to support change
- Exercised good judgment by employing contemporary management principles and supervisory practices
- Maintained internal accuracy and transparency controls in accounting and bookkeeping
- Partnered with business leaders to achieve financial performance, expand clients and services and foster inclusive culture for all employees
- Guided staff and provided opportunities for growth by encouraging creativity and ownership
- Developed corrective action plans for potential areas of compliance vulnerability
- Interviewed, supervised and motivated 35 staff members to achieve optimal productivity
- Developed innovative sales and marketing strategies to facilitate business expansion
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities
- Oversaw business-wide changes to modernize procedures and organization
- Developed program to promote new managers from within, building and maintaining a cohesive leadership structure
- Led 12-member manufacturing and product operations team.
Administrative Assistant III
Benkelman Dreaming INC
2017.01 - 2018.12
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Handled client correspondence and tracked records to foster office efficiency
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Coached new employees on administrative procedures, company policies and performance standards
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Processed invoices and expenses using QuickBooks to facilitate on-time payment
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings, and events
- Arranged rapid office equipment repair and maintenance with vendors
- Organized weekly staff meetings and logged minutes for corporate records
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Maintained staff directory and company policy handbook for human resources department
- Performed research to collect and record industry data
- Coordinated travel arrangements by booking airfare, hotel and ground transportation
- Managed Access databases converting complex data into easy-to interpret data.
Floor Associate
Clothes Pony and Dandelion Toys
2016.01 - 2017.12
- Standard retail associate expectations.
Assistant Store Manager
Kohls Department Store
2006.01 - 2009.12
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Rotated merchandise and displays to feature new products and promotions
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Walked through store areas every 2 hours to identify and proactively resolve issues negatively impacting operations.
District Administrative Assistant
Kohls Department Store
2004.01 - 2006.12
- Transcribed and composed letters, memos, and reports
- Maintained communications between store managers, coordinators and other districts
- Supervised 6 store Administrative Assistants
- Processed district mail and distributed to staff
- Supervised and coordinated events and activities
- Delivered day-to-day administrative support for district manager and staff
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Assisted coworkers and staff members with special tasks on daily basis
- Managed filing system, entered data and completed other clerical tasks
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Composed and proofread memos, letters and reports to verify error-free communication
- Maintained daily reports and advised executive leaders in decision making processes
- Volunteered to help with special projects of varying degrees of complexity
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Performed research to collect and record industry data
- Managed calendars to strategically coordinate meetings, appointments and events.
Sales Floor Associate
Kohls Department Store
2003.01 - 2004.12
- Implemented standard duties with attention to detail in areas of merchandising and customer care
- Was promoted with-in company.
Administrative Assistant II-III
Network-1
1997.01 - 2003.12
- Provided high level administrative duties across multiple Executives and Owners.
Education
AA degree in Forensic Anthropology -
Front Range Community College
Fort Collins, CO12.2014
Skills
- Executive administrative support
- Customer Relationship Management
- Customer service
- Public relations
- Negotiation
- Cash handling
- Bookkeeping
- Records management
- File coordination
- Data entry proficiency
- Google Suite
- Report writing
- QuickBooks
- Microsoft Office
Additional Information
CAREER INTERMISSION | Full-Time Parent and Personal Enrichment, 2009-2016, Took time away from professional career to raise young children and attend college., CAREER INTERMISSION | Care Giver with Minor Employment, 2022-2024, Able to provide care to ailing relative due to forced career intermission. Obtained minor flexible work for financial supplementation and socialization.
State
CO
Zip
80550
City
Severance
Timeline
Entrepreneur
Aevum & Grey LLC
2022.08 - Current
Chief Executive Officer
Benkelman Dreaming, INC
2019.01 - 2022.03
Chief Administrative Officer
Benkelman Dreaming INC
2018.01 - 2019.12
Administrative Assistant III
Benkelman Dreaming INC
2017.01 - 2018.12
Floor Associate
Clothes Pony and Dandelion Toys
2016.01 - 2017.12
Assistant Store Manager
Kohls Department Store
2006.01 - 2009.12
District Administrative Assistant
Kohls Department Store
2004.01 - 2006.12
Sales Floor Associate
Kohls Department Store
2003.01 - 2004.12
Administrative Assistant II-III
Network-1
1997.01 - 2003.12
AA degree in Forensic Anthropology -
Front Range Community College
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