Christina Orr
Accounting, Training, Back office professional
TALLAHASSEE,FL
Summary
Excellent trainer and mentor. Organized Team Leader who builds positive rapport, inspires trust and guides team toward achievement of organizational goals. Experienced in implementing training strategies and promoting obtainable goals. Excellent interpersonal and communication skills with talent supporting senior managers and upper management in decision making and improved productivity. Strong organizational and communication skills with attention to detail and accuracy.
Overview
19
19
years of professional experience
Work History
Senior Team Lead Accounts Receivables
Grey Media
TALLAHASSEE , United States
2016.08 - Current
- Managed training for all new hire account receivable representatives while promoting continued education for all colleges.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service and foster proper completion of assigned duties.
- Cross-trained and created training manuals for training purposes.
- Collected and processed payments for various agencies and advertisers. Managed and responded to correspondence and inquiries from customers and vendors.
- Documented Credit card, ach and check deposits, recorded money received while maintaining daily reconciliation of all accounts.
- Prepared billing statements and invoices for clients weekly and then month end closing.
- Monitored 5-employee team while handling day-to-day accounting processes and financial accuracy.
Senior Lead Teller
FSU Credit Union
Tallahassee , FL
2016.03 - 2016.08
- Completed highley accurate, high-volume money counts via both manual and machine-driven approaches that were balance daily.
- Mentored newly hired team members on appropriate responses to member questions.
- Replenished ATM funds on FSU campus and at home site.
- Answered inquiries regarding checking and savings accounts and other related products while providing customers with appropriate literature on banking products and services.
- Received loan and personal deposits established member.
- Investigated and promptly resolved issues with member accounts.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
Senior Lead Teller
Artesian City Federal Credit Union
Albany , GA
2014.08 - 2016.03
- Replenished ATM funds in empty canisters prior to validation process.
- Answered inquiries regarding checking and savings accounts and other related products.
- Assisted members with setting up or closing accounts, completing loan applications and signing up for new services.
- Introduced members to other bank team personnel to help meet financial needs.
- Provided members with appropriate literature on banking products and services.
- Investigated and promptly resolved issues with patron accounts.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Received loan and member deposits while sending funds to correct destinations.
Customer Service Associate
Okinus Credit Solutions
Pelham , GA
2013.03 - 2014.10
- Analyzed customer data and credit risk such as financial statements to determine level of liability involved for extending credit. Used skip tracing and other techniques to locate debtors.
- Worked in call center environment handling manual and automatically dialed outbound calls. options with delinquent clients in terms of proposed solutions or foreclosure.
- Placed customer accounts on hold due to past due payments.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
Teller Operations Specialist
Family Bank
Camilla , GA
2008.03 - 2013.10
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Stocked supplies for customers and personal teller station.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Received loan and daily deposit contributions while routing funds to correct destinations.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Calculated fees due, interest and change for customer transactions.
Teller Associate
Bank Of America
Thomasville , GA
2004.08 - 2008.09
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Stocked supplies for customers and personal teller station.
- Processed customer transactions promptly, minimizing wait times.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Maintained friendly and professional customer interactions.
- Received loan payments and deposits, sending funds to correct destinations.
- Conducted regular proof work and followed up on charge backs and deposit corrections.
Education
High School Diploma -
Albany High School
Albany, GA1997
Skills
- Microsoft Word, Excel, Adobe
- Team leadership and supervision
- Verbal and written communication skills.
- Detail-oriented.
- Work Planning and Prioritization
- Overseeing Daily Activities
- On boarding and Orientation
- Staff Training and development
- Issue Resolution
- Executive team leadership
- Accurate payment posting
- Account Reconciliation
- Month-end closing procedures
- General accounting
- Invoice billing experience
Timeline
Senior Team Lead Accounts Receivables
Grey Media
2016.08 - Current
Senior Lead Teller
FSU Credit Union
2016.03 - 2016.08
Senior Lead Teller
Artesian City Federal Credit Union
2014.08 - 2016.03
Customer Service Associate
Okinus Credit Solutions
2013.03 - 2014.10
Teller Operations Specialist
Family Bank
2008.03 - 2013.10
Teller Associate
Bank Of America
2004.08 - 2008.09
High School Diploma -
Albany High School
Similar Profiles
Andrew LegattAndrew Legatt
Owner and Video Producer at Grey Goat Media LLCOwner and Video Producer at Grey Goat Media LLC
Kaisa LumleyKaisa Lumley
Veterinary Technician/Veterinary Clinic Assistant at Grey Cove Veterinary Health CenterVeterinary Technician/Veterinary Clinic Assistant at Grey Cove Veterinary Health Center
Ijah ThompsonIjah Thompson
Grounds Crew Member at Point Grey Golf And Country ClubGrounds Crew Member at Point Grey Golf And Country Club