Christina Ortega
Direct care provider
Phoenix,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Private Child Caregiver
Private Care-taker
09.2019 - Current
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Server
Hooters Inc.
09.2021 - 05.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Lead Customer Service Representative
Circle K
09.2018 - 02.2020
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Engaged customers in person and over phone to answer questions and address complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Planned schedules and workflows based on expected customer demands.
Education
High School Diploma -
Southwest Leadership Academy
4301 W Fillmore St Phoenix AZ 05.2018
Skills
- Child CPR
- Child Behavior Modification
- Lesson Development
- Behavior Redirection
- Mobile Devices
- Food Services
- Language Skills Development
- Positive Reinforcement Methods
- Team Leader
- Manage Behaviors
- Microsoft Office
- Housekeeping
- customer service
Timeline
Server
Hooters Inc.
09.2021 - 05.2022
Private Child Caregiver
Private Care-taker
09.2019 - Current
Lead Customer Service Representative
Circle K
09.2018 - 02.2020
High School Diploma -
Southwest Leadership Academy
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