Christina Osborn
Klamath Falls
Summary
Results-driven Patient Account Specialist with over 10 years of experience in data entry, administrative support, insurance verification, collections, and payment posting. Skilled in customer service, medical terminology, and maintaining HIPAA compliance. Proficient in coding, clinic operations support, and data analysis. Strong background in patient account management, ensuring accurate billing and efficient revenue cycle processes. Recognized for effective collaboration with team members and ability to adapt to changing needs. Expertise includes billing systems, insurance claim processing, and patient communication. Dependable professional focused on delivering high-quality outcomes in a healthcare environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Account Specialist
Sky Lakes Medical Center
08.2021 - Current
- Addressed patient billing issues through Electronic Medical Records (EMR) / Epic Systems and leveraging medical billing and coding expertise.
- Ensuring HIPAA compliance & accelerating claim resolution.
- Duties include communicating with individuals and insurance companies to provide information, handle complaints, and inquire about claims.
- Act as a specialist in handling repayment options. Handle accounting duties, including counting money, cashing checks and daily bank deposits. Post insurance payments and patient payments daily. Excellent verbal and interpersonal skills.
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
Billing Manager
Transformations Wellness Center
01.2019 - 04.2021
- Inspecting billing operations and ensuring medical coding, payment posting, and claims submission are accurate.
- Collecting patients' documents and preparing file for claim submission.
- Planning and implementing effective strategies for billing, organizing, and reviewing procedures for billing and coding functions.
- Updated knowledge on reimbursement, regulations and internal procedures. Ensure billing procedures are parallel with the standards and regulations of the state.
- Maintain confidentiality of medical records and health information of patients and abide by HIPAA policies and procedures.
- Managed office support functions such as accounts receivable and payroll processing by adhering to internal controls, contributing to timely financial reporting.
- Maintain and update vacation time and sick time accrued for all employees.
- Operate office equipment such as photocopiers, scanners, fax machine, computer, EMR, voicemail. Proficient in Microsoft Office.
Juvenile Group Worker
Klamath County
04.2018 - 02.2019
- Maintains security by controlling access to the facility; responsible for key and equipment controls; operates and monitors surveillance equipment; conducts security and juvenile welfare checks and juvenile counts; controls and inventories mail; maintains and inventories equipment; checks perimeter of facility; participates in emergency drills. Manages juveniles by supervising juvenile movement; counsels juveniles; provides procedural and activity information; maintains juvenile discipline; logs written evaluations of individual juvenile's behavior and performance as observed by daily contact and inspection methods; writes behavior reports as assigned. Conducts thirty-minute check of juveniles in rooms; ensures juvenile health standards; prepares and serves meals; provides access to medical and dental care; ensures access to the legal system; issues clean clothing and performs laundry responsibilities. Follows established procedures in receiving and discharging juveniles from custody including completion of records and reports and providing for security of personal property. Writes reports and reads and enforces juvenile house rules and regulations, discipline and personal habits. Responds to disturbances and medical crises; responds to juvenile escape, fire and natural disasters.
Residential Aide
Transformations Wellness Center
10.2018 - 01.2019
- Maintain a safe and secure environment for the clients by keeping a daily log of activities.
- Maintained a count of Residents each night.
- Responsible for supervision of household including housekeeping and health care tasks such as doctor appointments, meal preparation and other related support services essential to clients health.
- Adheres to precise procedures and standards involving a high degree of accuracy in observing clients.
- Promotes healthy behaviors and disciplines in clients through positive interactions, such as daily problem-solving decisions.
Technical Support Lead
Asurion
07.2014 - 02.2018
- Supported front line agents if they needed help with troubleshooting customers issues, or locating our clients policies.
- Handled escalated customers to ensure they always feel they were offered a resolution to the issue that prompted them to call in the first place.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Elementary Classroom Teacher
Integral Youth Services
01.2011 - 06.2014
- Designed and implemented curriculum based lesson plans.
- Assessed, recorded and communicated student progress.
- Organized learning resources and the classroom environment to facilitate a positive learning experience.
- Balanced whole-group & individual instruction to accommodate different academic levels & learning styles.
- Designed and implemented behavior modification systems by identifying children's individual and collective learning needs.
- Planned, prepared and delivered instruction designed to capture students' interest and maximize individual learning for at risk youth.
Education
High school or equivalent -
Mazama High School
Klamath Falls, OR06-2007
Skills
- Accounts Receivable
- Communication skills (10 years)
- Microsoft Office (10 years)
- Computer skills (10 years)
- Time management (10 years)
- Critical thinking (10 years)
- ICD-9
- Medical office experience
- Medical Billing
- Technical Support
- ICD-10
- Customer service (10 years)
- Medical Terminology
- EMR Systems (Epic)
- Effective active listening (10 years)
- Accounting
- Insurance Verification
- Medical administrative support
- Desktop Support
- Team collaboration (10 years)
- HIPAA compliance
- Verbal and written communication (10 years)
Certification
- CPR & First Aid March 2018 to March 2021
Timeline
Patient Account Specialist
Sky Lakes Medical Center
08.2021 - Current
Billing Manager
Transformations Wellness Center
01.2019 - 04.2021
Residential Aide
Transformations Wellness Center
10.2018 - 01.2019
Juvenile Group Worker
Klamath County
04.2018 - 02.2019
Technical Support Lead
Asurion
07.2014 - 02.2018
Elementary Classroom Teacher
Integral Youth Services
01.2011 - 06.2014
High school or equivalent -
Mazama High School
Similar Profiles
MICHAEL HARRISMICHAEL HARRIS
Ambulatory Quality Improvement Specialist at Sky Lakes Medical CenterAmbulatory Quality Improvement Specialist at Sky Lakes Medical Center
Kailee ChandlerKailee Chandler
EMT-Basic at Sky Lakes Medical CenterEMT-Basic at Sky Lakes Medical Center
Cheyenee GonzalesCheyenee Gonzales
Peer Review Support Specialist at Sky Lakes Medical CenterPeer Review Support Specialist at Sky Lakes Medical Center
Seth MayesSeth Mayes
Installer Sales Specialist at JEM Service LLCInstaller Sales Specialist at JEM Service LLC
Shannon O'DayShannon O'Day
Guest Service Agent at WorldMark by WyndhamGuest Service Agent at WorldMark by Wyndham