Christina Osburn
Waco,TX
Summary
With over 15 years of experience in the food service and manufacturing industries, I am a detail-oriented shift manager and production worker. Throughout my career, I have consistently demonstrated the ability to oversee operations, enforce safety protocols, and maintain high standards of customer service. Expertise lies in inventory control, team delegation, and efficient order fulfillment. Committed to enhancing workplace efficiency and ensuring customer satisfaction through effective leadership and strict adherence to industry regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Production Worker
Tractor Supply
10.2024 - Current
- Operated material handling equipment such as forklifts or pallet jacks to move products within the warehouse as needed
- Utilized handheld scanners and computer systems to track inventory levels and locate specific items for order fulfillment
- Followed safety protocols to minimize workplace accidents.
- Safely and securely loaded items to prevent damage during transport.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Shift Manager
Denny's
07.2019 - 09.2024
- Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction
- Maintained high standards of cleanliness throughout the restaurant by conducting regular inspections and training sessions for staff members
- Cultivated a positive work environment that promoted teamwork, open communication, and professional growth opportunities
- Demonstrated exceptional crisis management skills during unforeseen circumstances such as power outages or severe weather conditions
- Oversaw all aspects of restaurant operations, including staff management, customer service, and financial performance
- Increased customer satisfaction over 20% and grew business by maintaining close relationships with customers.
Flex Associate
MARS WRIGLEY CONFECTIONARY
10.2023 - 06.2024
- Operated machinery for material handling, such as conveyor belts or pallet jacks
- Packed finished goods into designated containers while ensuring correct labeling and packaging integrity
- Safely operated overhead cranes or hoists when moving heavy objects
- Assisted in the loading and unloading of materials using forklifts or other industrial vehicles
- Collaborated with team members to meet production goals within specified timeframes
- Followed standard operating procedures (SOPs) for manufacturing processes
- Assisted in inventory management by accurately counting and recording stock levels
Front Desk Clerk
Super 8 Motels
08.2019 - 12.2020
- Completed thorough and accurate opening and closing duties to facilitate smooth operation duties
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center
- Balanced accounts and conducted nightly audits to keep booking current
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
Education
Associate - Computer Information Systems
McLennan Community College
Waco, TX12.2024
Some College - Business Management
Central Texas College
Killeen, TX10.2019
Skills
- Food Service Management
- Professional Catering Services
- Food Safety Compliance
- Hospitality Experience
- Excel Proficiency
- Cash Management
- Administrative Support
- Office Management Skills
- Guest Relations Coordinator
- Point Of Sale Operations
- Culinary Skills
- Manufacturing Operations
- Food Preparation Skills
- Customer Service Excellence
- Skilled in Microsoft Word Formatting and Editing
Certification
- Driver's License
- ServSafe
- Food Handler Certification
- TABC Certified
Additional Information - References
upon request
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Production Worker
Tractor Supply
10.2024 - Current
Flex Associate
MARS WRIGLEY CONFECTIONARY
10.2023 - 06.2024
Front Desk Clerk
Super 8 Motels
08.2019 - 12.2020
Shift Manager
Denny's
07.2019 - 09.2024
Some College - Business Management
Central Texas College
Associate - Computer Information Systems
McLennan Community College
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