Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Osorio

Goodyear,AZ

Summary

  • Proven High Cost Coordinator at Arizona Retina And Vitreous Consultants, adept in HIPAA Compliance and offering exceptional skills in patient scheduling and medical records management.
  • Conduct patient insurance, benefits and financial investigation and verification by directly communicating with patients
  • Facilitate enrollment of patients in patient assistance programs
  • Submitting benefits investigation to multiple portals Eylea 4 U, Genetech, AllerganEyeCue, GoodDays, Izervay My Way,
  • Communicating with patients of cost, out pockets for high cost medications

Overview

22
22
years of professional experience

Work History

Highcost Coordinator

Arizona Retina And Vitreous Consultants
05.2016 - Current
  • Submitting benefits investigation to the proper portals to obtain benefits investigation. Reading and understanding a benefits investigation. If patient has a deduct, oopmx, if auth is required, is specialty medication required.
  • Ordering all medication and having a through inventory of what is needed every week.
  • High cost medications consist of Eylea, Eylea HD, Ozurdex, Lucentis, Vabysmo, Yutiq, Illuvein, Byooviz, Cimerli
  • Making sure all medication is at every facility the patients is scheduled.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.

Cashier/Bookkeeper

FoodCity
01.2002 - 05.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained and processed invoices, deposits, and money logs.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.

Education

GED -

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ
10.2011

Skills

  • HIPAA Compliance
  • Insurance Verification
  • Privacy and confidentiality
  • Medical Records Management
  • Patient Scheduling
  • Patient Registration
  • Data Entry
  • Payment Processing
  • Coordinating Drug Refills
  • Medical office administration
  • Bookkeeping Support

Timeline

Highcost Coordinator

Arizona Retina And Vitreous Consultants
05.2016 - Current

Cashier/Bookkeeper

FoodCity
01.2002 - 05.2016

GED -

Maricopa Community Colleges - Rio Salado Community College

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