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Christina Otero
Wantagh,NY
Summary
Office administrator and customer care professional with over 14 years of healthcare experience in specialty practices. Expertise in practice management, team leadership, patient satisfaction, complaint resolution and EHR workflows. Medical billing coordinator with comprehensive knowledge of insurance processes including verification, prior authorization, claim submission and troubleshooting. Proven ability to maintain calm under pressure while delivering compassionate support. Adept at finding clarity amidst all of the moving parts and setting up the workplace to operate smoothly for patients and colleagues alike. Passionate about creating positive client interactions and fostering a collaborative work environment. Bilingual in English and Spanish; facilitating communication with diverse patient populations.
Overview
2
2
Languages
18
18
years of professional experience
Work History
PRACTICE MANAGER
PEDIATRIC ASTHMA & PULMONARY ASSOCIATES OF NY
NEW HYDE PARK, NY
02.2018 - 03.2023
- Oversaw daily business operations of a busy pediatric pulmonary practice.
- Supervised daily functions across clinical and non-clinical roles, ensuring operational continuity through effective coverage.
- Directed revenue cycle management processes, focusing on claim submission and reimbursement efficiencies.
- Collaborated with physicians on compliance initiatives while developing strategic goals for patient satisfaction.
- Hired, onboarded, and trained personnel to build a competent and efficient team.
- Implemented training programs aimed at increasing coding precision and minimizing claim denials.
- Reduced costs via vendor negotiations and effective inventory management strategies.
- Created & analyzed reports that tracked key performance indicators such as revenue growth and efficiency metrics to identify trends and opportunities for improvement within the practice.
- Led team meetings consistently to enhance transparency and collaboration among staff members.
- Headed the concierge program - provided exceptional customer service to high touch clients while maintaining a high level of professionalism.
OFFICE MANAGER/ MEDICAL BILLING COORDINATOR
JOHN T. WELLS, MD (PEDIATRIC NEUROLOGY)
NEW YORK, NY
12.2004 - 06.2014
- Directed 5-person staff, trained new and existing employees, and managed staff scheduling to ensure operational efficiency.
- Headed the implementation of electronic health records and overhaul of office systems.
- Managed all medical billing processes, including paper and electronic claim submissions, invoicing, and daily/monthly/yearly ledger analysis to ensure accurate financial reporting. Responsible for all office orders and budgeting.
- Maintained client satisfaction and quality of service. Created a friendly and comfortable environment for anxious children. Resolved all client inquiries and disputes.
- Performed general office tasks including managing four phone lines, faxing, filing, scheduling, processing insurance calls and transactions (eligibility, claim status, prior authorization), and greeting clients.
- Graded Connors and Brown Scales for the diagnosis of ADHD.
Education
BA - PSYCHOLOGY
PACE UNIVERSITY - DYSON COLLEGE OF ARTS AND SCIENCES
NEW YORK, NY01-2012
Skills
- Outstanding communication, teamwork and interpersonal skills
- Outgoing, detail-oriented, multitasked Ability to work well under pressure and flexible
- Patient engagement
- Staff development
- Revenue cycle management
- Proficient in Windows and MacOS platforms, Microsoft office Suite and multiple EMR/EHR software systems
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
PRACTICE MANAGER
PEDIATRIC ASTHMA & PULMONARY ASSOCIATES OF NY
02.2018 - 03.2023
OFFICE MANAGER/ MEDICAL BILLING COORDINATOR
JOHN T. WELLS, MD (PEDIATRIC NEUROLOGY)
12.2004 - 06.2014
BA - PSYCHOLOGY
PACE UNIVERSITY - DYSON COLLEGE OF ARTS AND SCIENCES