Christina Ott
Tawas City,MI
Summary
Proven Certified Pharmacy Technician with a track record of enhancing patient care and optimizing workflow at MyMichigan Health. Skilled in medication dispensing and insurance billing, with a strong foundation in HIPAA regulations. Demonstrates exceptional problem-solving abilities and team collaboration, significantly increasing customer satisfaction.
Overview
12
12
years of professional experience
Work History
Certified Pharmacy Technician
MyMichigan Health
08.2024 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Performed regular audits to maintain compliance with state regulations and company policies.
Certified Pharmacy Technician
Ascension St. Joseph Hospital
04.2021 - 08.2024
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Performed regular audits to maintain compliance with state regulations and company policies.
Certified Pharmacy Technician
Neiman's Family Pharmacy
04.2016 - 09.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
Certified Pharmacy Technician
Ascension St. Joseph Hospital
11.2012 - 03.2016
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
Certified Pharmacy Technician
Rite Aid
07.2012 - 07.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Education
Bachelor of Science - Psychology
Central Michigan University
Mount Pleasant, MI05.2011
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Team Collaboration
- Workflow Optimization
Timeline
Certified Pharmacy Technician
MyMichigan Health
08.2024 - Current
Certified Pharmacy Technician
Ascension St. Joseph Hospital
04.2021 - 08.2024
Certified Pharmacy Technician
Neiman's Family Pharmacy
04.2016 - 09.2019
Certified Pharmacy Technician
Ascension St. Joseph Hospital
11.2012 - 03.2016
Certified Pharmacy Technician
Rite Aid
07.2012 - 07.2013
Bachelor of Science - Psychology
Central Michigan University
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