Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Christina Ott

Christina Ott

Palm Harbor,Fl

Summary

Performance-driven Business Development Officer with 28 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Overview

23
23
years of professional experience

Work History

Vice President, Business Development Officer

Bank OZK
Clearwater, FL
08.2016 - Current
  • Daily supervision of branch operations, operations personnel, and coordination of customer service, consumer lending and business development activities.
  • Responsible for expanding customer base through successful selling of bank products
  • Conduct outside sales efforts to bring in new primary relationships, while maintaining and expanding existing personal and business banking relationships
  • Performs job in a manner that will enhance the quality of service provided to our internal and external customers
  • Engage in business development and customer relationship activities within branch market
  • Direct supervisory functions of Customer Service Representative and Teller staff including: continuous review and measurement of staff performance and accuracy of assigned work, planning branch work schedules, continuous training of self and staff on all Bank training platforms, and human resource responsibilities related to staff hiring, development, compensation and other actions in accordance with Bank policy, practice and procedure
  • Maintain prospect pipeline for consumer and business accounts
  • Ensure that Branch audit rating is “Effective with minor issues” or higher
  • Responsible for overall branch security, and adherence to policy and procedures
  • Oversee Bankers Insight (branch goals, on-boarding, KPI’s and campaign opportunities, alerts)
  • Conduct team meetings to discuss Banker’s Insight Performance Scorecards and other items of importance
  • Some Achievements when I came to Belcher Branch in Aug 2017 and in 2018 loan apps increased from 0 to 28 applications in one year closing 750K
  • Increasing net checking growth by 338%
  • Upgraded talent of staff with consistency of motivation, consistency of coaching to expectations.
  • Attended trade shows and client meetings, promoting brand and building rapport with prospects
  • Clarified roles, responsibilities and expectations of staff
  • Completed and submitted monthly and yearly reports to support executive decision making
  • Generated new business with marketing initiatives and strategic plans
  • Performed client research and identified opportunities for account growth, account penetration and market expansion
  • Identified opportunities to improve business process flows and productivity
  • Built relationships with colleagues to facilitate teamwork, cooperation and success

Head Teller

USAmeribank
Clearwater, FL
04.2016 - 08.2016
  • Assist Retail Service Manager in leading branch employees in the Operational Excellence Matrix
  • Effectively manage daily operational responsibilities of the branch, while ensuring compliance with bank policies and procedures
  • Assume responsibility for the branch in the absence of the Retail Market and Service Managers
  • Provides prompt, efficient and accurate customer service, representing the financial institution in a courteous, professional manner
  • Ability to uncover expanding customer needs or refer new banking relationships
  • Assist direct reports in researching and locating monetary discrepancies, conduct all audits of direct reports, ensure branch compliance with all policies and procedures, responsible for reviewing and communicating Operational Excellence reports and any other assigned reports.
  • Some achievements, volunteered for the chamber, started a networking group within chamber of commerce and served on board.
  • Created teller schedule to keep weekly and weekend shifts properly staffed
  • Executed wire transfers, stop payments and account transfers

Teller Coordinator

SunTrust Banks Inc
Tarpon Springs, FL
06.2015 - 04.2016
  • Addition to completing complex Teller transactions, performs functions such as scheduling Teller line team, provides input into performance reviews and may participate in conducting reviews with Branch Manager or Assistant Branch Manager
  • Participate in selection/hiring process of Tellers
  • Completes operational functions such as approving transactions, cash control, branch security, internal control
  • Demonstrates competency with all Teller application transactions and process Teller operations
  • Identifies sales referral opportunities and makes appropriate referrals
  • Ensures that all Tellers are aware of, and participating in, achievement of service and sales goals
  • Responsible for coaching and development of Tellers, and Operations of Teller line and Branch operations

Vice President, Branch Manager

SunTrust Banks Inc
Oldsmar, FL
01.2014 - 06.2015
  • Directly manage two or more full-time employees, conduct performance reviews, selection, and performance counseling
  • Ultimately responsible for driving branch performance results with strong individual sales performance
  • Provide through direction, leadership, and execution of superior service, sales behaviors, and activities by entire team in order to meet and/or exceed 100% of branch sales goals while maintaining an operationally efficient and compliant branch
  • Conduct outside sales efforts, as required, to bring in new primary relationships, while maintaining and expanding existing personal and business banking relationships
  • Ensure compliance with internal controls, operational procedures, and risk management policies
  • Responsible for ensuring that all business transactions and practices in the individual's span of control comply with all regulations and the SunTrust Code of Conduct
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Identified and solved issues with production, workforce and material sourcing to drive business objectives.
  • Satisfy regulatory requirements for holding the position
  • This Includes requirements determined by SunTrust to meet qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act
  • Exhibit experience with client service and relationship skill building, proactive sales skills, and ability to meet service and sales goals
  • Experience verbal and written communication skills.

Branch Manager

MIDFLORIDA CREDIT UNION
Clearwater, FL
01.2007 - 01.2014
  • Analyzed credit reports to identify cross sales opportunities; conducted score enhancement reviews when company was Eastern Financial Credit Union (now with MIDFLORIDA)
  • Recruited, selected, trained, scheduled, motivated, and developed staff
  • At MIDFLORIDA, responsibilities were to schedule, motivate and develop staff including performance appraisals
  • Assessed employee performance and developed improvement plans.
  • Developed and managed profitable muti-product relationships with individuals and businesses
  • Exceeded or achieved personal performance production goals
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Met or exceeded goals for years of 2008 to 2013
  • Gathered and reviewed customer feedback to improve operations.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Exceeded auto loans, investment appointments by, and met checking account growth in 2010
  • Exceeded 2011 vehicle loan goal and investment goal
  • While branch manager, made branch of the year for Space Coast in 2011 which merged with MIDFLA in July 2012
  • Met Loan goal in 2012
  • Exceeded loan, other services and checking goal for first and second quarter of 2013.

Assistant Vice President, Business Banking Officer

SunTrust Banks Inc
Clearwater, FL
01.2005 - 06.2007
  • Tampa Region, Exceeded goals for 4th quarter of BBO plan.
  • Nominated & voted Rising Star of 2006, Tampa Region Business Banking Officer
  • Consistently exceeded stated loan, fee income, and product sale thresholds and goals established in Business Banking Incentive Plan
  • Developed lending and deposit business for company.
  • Handled complex business clients as assigned to branch market
  • Managed assigned loan portfolio for retention, growth and credit.
  • Served as a main resource for branch employees in business products and services
  • Monitored pipelines to track and log status of loans.
  • Supported complete and accurate loan file documentation.
  • Proactively identified solutions for customers experiencing credit issues.

Assistant Vice President, Branch Manager

SunTrust Bank
Oldsmar, FL
01.2002 - 01.2005
  • Exceeded all goals for years: 2002, 2004, and 2005
  • Won 4 of 5 categories with highest percentage over area goal in 2004.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed and maintained relationships with custom

Education

Diploma -

Gibbs Senior High School
05.1991

Skills

  • Microsoft Office
  • Complex Problem-Solving
  • Industry Best Practices
  • Portfolio Management
  • Adobe Systems Adobe Acrobat
  • Judgement and Decision-Making
  • Business Development
  • Strategic Execution
  • Customer Service
  • Critical Thinking
  • Microsoft Excel
  • Financial Statements
  • Event Networking
  • Staff Training
  • Sales and Marketing Leadership
  • Business Consulting
  • Sales Growth
  • Product Demonstration
  • Verbal and Written Communication
  • Tracking Metrics
  • Customer Prospecting

Affiliations

Member of BNI Success Alliance Dunedin-2021-Present

Member of the Safety Harbor Chamber, Chairman 2018-2019 board members 2016-2021

Safety Harbor Chamber Ambassador of the year 2017 Board Member of National Exchange Club, Harbor Exchange Chapter 2017-2021/ Charter Member/Treasurer MidPinellas Exchange Club 2021-Present

Member of the Bucks Business Networking Group, 2007-2009 President in 2008, treasurer in 2009.

Board Member of Palm Harbor Chamber of Commerce & Ambassador of the year 2013

Member of Business City Council for Upper Tampa Bay Chamber of Commerce Volunteer services through Oldsmar Chamber for Small Business Development (Conducted six week course “Building a Successful Business” to business owners)

Timeline

Vice President, Business Development Officer

Bank OZK
08.2016 - Current

Head Teller

USAmeribank
04.2016 - 08.2016

Teller Coordinator

SunTrust Banks Inc
06.2015 - 04.2016

Vice President, Branch Manager

SunTrust Banks Inc
01.2014 - 06.2015

Branch Manager

MIDFLORIDA CREDIT UNION
01.2007 - 01.2014

Assistant Vice President, Business Banking Officer

SunTrust Banks Inc
01.2005 - 06.2007

Assistant Vice President, Branch Manager

SunTrust Bank
01.2002 - 01.2005

Diploma -

Gibbs Senior High School

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Christina Ott