Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Overall

Houston,Texas

Summary

Committed to upholding HIPAA regulations and prioritizing safety, I consistently perform all duties with meticulous care. Exceptional customer service skills enable me to deliver a positive experience for individuals seeking assistance. Attention to detail is a crucial aspect of my work, ensuring precise recording and management of vital information. Acknowledging the difficulties presented by Houston traffic, I leverage my expertise in utilizing top-notch route planning apps and navigation skills to maximize efficiency and timeliness.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Subcontractor

Darnell Courier LLC
01.2022 - Current

Receiving medical items and understanding instructions from the healthcare facility

Ensuring the medical items are securely stored in the delivery vehicle

Ensuring the punctual collection and delivery of medical items from the healthcare

Ensuring that recipients, sign delivery, receipt and designations are verified

Ensuring the safety of each item

Log mileage and maintenance information in the companies logbook

Performing all duties within HIPAA regulations

Accurately, counting, and taking inventory of medical items to be collected or delivered

Expertise in loading apps, such as delivery track, EC Mobile and CXT drivers

Operate a car, truck or cargo van to deliver perishable food products to customers and an assigned route

Transport boxes of perishable items, perform accurate deliveries, manage schedules and ensure accuracy inventory counts

Maintain proper delivery, logs, and handheld record

Receive orders by smartphone via app from dispatcher listing task pick up and drop off location day in advanced

Obtain signatures from customers and record information such as items received and delivered, and recipients responses to messages by picture barcode scan signature

Planning follow the most efficient route for delivering items

Build strong customer relations through the provision of superb customer service

Perform duties in a safe, reliable and professional manner, responsible for our own gas and maintenance

Commissioned Security Officer

Patriot Security
08.2023 - 03.2025

Conducted inspection for damages at gate entries and border fence

Monitored property to detect unauthorized individuals.

Communicated with management and maintenance staff to address building breaches.

Maintained protection protocols for staff and facility.

Monitored facility and grounds consistently to identify and address any issues during assigned shifts.

Commissioned/non commissioned Security Guard

GuardTexas
11.2021 - 08.2023
  • Patrolled premises to ensure safety of property.
  • Monitored camera and system feeds for any irregularities, promptly notifying appropriate individuals.
  • Recorded occurrences of theft and unauthorized access to facilitate subsequent legal actions.
  • Controlled various surveillance areas from a core location using CCTV feeds to ensure comprehensive coverage.
  • Managed routine property safety inspections.
  • Used a handheld metal detector and other surveillance devices to screen individuals entering the facility
  • Verified identification of all individuals entering and leaving the facility.
  • Conducted routine patrols to ensure security of properties and areas.

Delivery Driver

LSO
09.2021 - 11.2021
  • Completed on-time deliveries by selecting the best and most efficient routes
  • Completed all required paperwork in legible and neat handwriting
  • Maintained accuracy in monitoring expiration dates for vehicle documentation.
  • Ensured protection of goods by meticulously loading them into the delivery truck.
  • Managed pick-ups and drop-offs using the corporate truck for regional routes.
  • Generated accurate delivery reports, including DOT log submissions.
  • Invoiced accurately, coordinated shipping documentation, and completed daily logs to meet recordkeeping requirements and keep management informed of field activities
  • Did a walk around on the delivery vehicle to make sure everything was in working order before starting my shift

Customer Service Manager

Walmart Supercenter
04.2018 - 08.2020
  • Taught and mentored associates on performance-based strategies and customer service techniques on a regular basis
  • Educated employees on company procedures and services
  • Aided in conflict resolution by implementing protocols and following up on issues until they were resolved
  • Took responsibility for team productivity and managed work flow to ensure that quality service goals were met or exceeded
  • Successfully trained team members on best practices and protocols, reducing process inconsistencies
  • Completed [Number] employees' bi-weekly payroll
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process
  • Reviewed recurring issues in operations and business management to solve problems and improve company outcomes
  • Managed functions such as payroll, accounts payable, accounts receivable, and business expense processing to provide comprehensive accounting support to the company
  • Interviewed and hired talented professionals who added value to the department by bringing expertise in [Area of expertise]

CAP 2 Associate

Walmart Supercenter
02.2017 - 04.2018
  • Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays each [Timeframe]
  • Used a forklift to load and unload inventory, and I organized new inventory on department-specific pallets to make output more efficient
  • Opened, shelved, and merchandised new products in visually appealing and well-organized displays for maximum sales promotions
  • Organized the on-site stockroom to make the most of the available space and increase efficiency by [Number]%
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Kept the [Type] and [Type] areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement
  • Replaced out-of-stock items with new [Product or Service]s to satisfy dissatisfied customers
  • Kept the merchandise looking good by removing damaged items, stocking and rotating merchandise, and signing and pricing it
  • Used handheld devices and computers to track inventory levels and completed audits to find and correct inaccuracies

Education

High School - Business Management

Eisenhower
Houston, TX
05.2005

Skills

  • Time management
  • Attention to detail
  • Communication skills
  • Driving skills
  • Vehicle maintenance
  • Adaptability
  • Record keeping
  • Excellent customer service
  • Delivery driver and services
  • Multitasking
  • navigation skills
  • English fluency
  • Security procedures knowledge
  • Attention to detail
  • Customer service
  • Security Guard Certificates
  • Professional demeanor
  • Crime Prevention
  • Natural leader
  • Premises surveillance

Certification

  • Level 2 security license
  • Level 3 security license

Timeline

Commissioned Security Officer

Patriot Security
08.2023 - 03.2025

Subcontractor

Darnell Courier LLC
01.2022 - Current

Commissioned/non commissioned Security Guard

GuardTexas
11.2021 - 08.2023

Delivery Driver

LSO
09.2021 - 11.2021

Customer Service Manager

Walmart Supercenter
04.2018 - 08.2020

CAP 2 Associate

Walmart Supercenter
02.2017 - 04.2018

High School - Business Management

Eisenhower
Christina Overall