SYDNEY OVERMAN
Wilmington,United States
Summary
Residential Health Specialist with years of experience fostering independence and community inclusion for individuals with I/DD. Expertise in crisis intervention, data analysis, and empathetic care, resulting in significant improvements in client independence.
Overview
10
10
years of professional experience
Work History
Residential Health Specialist
Trillium Health Resources
Wilmington, NC
11.2023 - 02.2025
- Establish relationships with residential provider agencies and be the primary point of contact for the Regional care teams
- Review of member information within the care management platform, TBS, and update information as needed
- Works closely with Primary Care Manager and Regional Care Teams to locate appropriate residential supports based on member's level of care needs
- Responsible for documenting and tracking responses to the residential referral requests and updating the Primary Care Manager and Regional Care Teams
- Collaborates with the multi-disciplinary teams, providers, and other stakeholders
- Complete residential applications to secure housing supports based on specific member needs
- Employee must have a thorough understanding of Clinical Coverage Policy 8P and HCBS final rules, and Tailored Plan requirements
- Employee must have understanding of MH/SU policies, APSM30-1 when selecting residential settings
- Maintains documentation compliance/quality, as required per the MCO and/or state requirements/standards
- Assists with integrated care management through multidisciplinary collaborations and referrals, including but not limited to: assistance with the TCM opt in/opt out process, completion of care needs screenings, contributes to the development of 90 day transition plans, completion/updates of CMCAs and care plan development, and service coordination as needed/deemed appropriate
- Coordinates with internal and external specialty teams, including regional care teams, foster care teams, other community agencies and programs as needed
Retail/Grocery Associate
Food Lion
Wilmington, NC
03.2023 - 09.2023
- Managed grocery store shelves, stocking and organizing products
- Assisted customers in locating items and offering information
- Maintained store cleanliness, contributing to a welcoming shopping environment
- Collaborated with management on sales strategies, driving revenue growth
- Utilized POS systems effectively, ensuring accurate transactions and reporting
Direct Support Professional
Lindley Habilitation Services
Wilmington, NC
11.2021 - 09.2023
- Facilitating independence for individuals with Intellectual/Developmental Disabilities (I/DD) through a Person-Centered Approach
- Promoting community inclusion and integration
- Mentoring for social skill development
- Assisting with daily living activities, including but not limited to, personal hygiene, meal prep., and medication administration
- Effective communication within a care team, with residents, and families
Direct Support Professional
The Arc of North Carolina
Wilmington, NC
02.2021 - 04.2022
- Empowered individuals to achieve personal goals and independence
- Delivered compassionate care, enhancing quality of life for clients
- Implemented tailored support plans, driving measurable progress
- Trained in crisis intervention, ensuring safety and stability
Registered Behavior Technician
Access Family Services
Wilmington, NC
01.2021 - 07.2021
- Delivered in-home instruction to children with ASD and developmental disabilities via the use of ABA therapy
- Implemented effective ABA strategies to enhance client behavior
- Collaborated with families to create personalized treatment plans
- Monitored progress and adjusted interventions for optimal results
Perishable Associate
Food Lion
Wilmington, NC
06.2017 - 07.2021
- Managed inventory and complete department of Health and Beauty
- Trained team members on best practices, enhancing overall efficiency
- Monitored stock levels, ensuring timely replenishment and availability
Special Collections Employee
Randall Library at UNCW
Wilmington, NC
07.2018 - 04.2020
- Managed and preserved Special Collections materials per library standards
- Implemented digital archiving, expanding access to collections
Retail/Grocery Associate
Food Lion
Wilmington, NC
02.2016 - 11.2016
- Managed incoming deliveries and restocked shelves, coolers, and bins
- Utilized POS systems effectively, ensuring accurate transactions and reporting
Retail/Grocery Associate
Food Lion
Whitsett, NC
05.2015 - 11.2015
- Managed incoming deliveries and restocked shelves, coolers, and bins
- Implemented promotional displays, increasing product visibility and sales
- Maintained store cleanliness, contributing to a welcoming shopping environment
Education
Bachelor of Arts - Psychology
University of North Carolina at Wilmington
Wilmington, NC01.2020
High School Diploma -
Graham High School
Graham, NC01.2015
Skills
- Strong Research Analytical Skills
- Data Analysis
- Data Interpretation
- Communication
- Empathy
- Organizational
- Time-management
- Critical thinking
- Problem-solving
- Crisis Intervention
Accomplishments
Microsoft Mission Moment, 05/01/24, Received for extraordinary work.
Timeline
Residential Health Specialist
Trillium Health Resources
11.2023 - 02.2025
Retail/Grocery Associate
Food Lion
03.2023 - 09.2023
Direct Support Professional
Lindley Habilitation Services
11.2021 - 09.2023
Direct Support Professional
The Arc of North Carolina
02.2021 - 04.2022
Registered Behavior Technician
Access Family Services
01.2021 - 07.2021
Special Collections Employee
Randall Library at UNCW
07.2018 - 04.2020
Perishable Associate
Food Lion
06.2017 - 07.2021
Retail/Grocery Associate
Food Lion
02.2016 - 11.2016
Retail/Grocery Associate
Food Lion
05.2015 - 11.2015
Bachelor of Arts - Psychology
University of North Carolina at Wilmington
High School Diploma -
Graham High School
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