Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

SYDNEY OVERMAN

Wilmington,United States

Summary

Residential Health Specialist with years of experience fostering independence and community inclusion for individuals with I/DD. Expertise in crisis intervention, data analysis, and empathetic care, resulting in significant improvements in client independence.

Overview

10
10
years of professional experience

Work History

Residential Health Specialist

Trillium Health Resources
Wilmington, NC
11.2023 - 02.2025
  • Establish relationships with residential provider agencies and be the primary point of contact for the Regional care teams
  • Review of member information within the care management platform, TBS, and update information as needed
  • Works closely with Primary Care Manager and Regional Care Teams to locate appropriate residential supports based on member's level of care needs
  • Responsible for documenting and tracking responses to the residential referral requests and updating the Primary Care Manager and Regional Care Teams
  • Collaborates with the multi-disciplinary teams, providers, and other stakeholders
  • Complete residential applications to secure housing supports based on specific member needs
  • Employee must have a thorough understanding of Clinical Coverage Policy 8P and HCBS final rules, and Tailored Plan requirements
  • Employee must have understanding of MH/SU policies, APSM30-1 when selecting residential settings
  • Maintains documentation compliance/quality, as required per the MCO and/or state requirements/standards
  • Assists with integrated care management through multidisciplinary collaborations and referrals, including but not limited to: assistance with the TCM opt in/opt out process, completion of care needs screenings, contributes to the development of 90 day transition plans, completion/updates of CMCAs and care plan development, and service coordination as needed/deemed appropriate
  • Coordinates with internal and external specialty teams, including regional care teams, foster care teams, other community agencies and programs as needed

Retail/Grocery Associate

Food Lion
Wilmington, NC
03.2023 - 09.2023
  • Managed grocery store shelves, stocking and organizing products
  • Assisted customers in locating items and offering information
  • Maintained store cleanliness, contributing to a welcoming shopping environment
  • Collaborated with management on sales strategies, driving revenue growth
  • Utilized POS systems effectively, ensuring accurate transactions and reporting

Direct Support Professional

Lindley Habilitation Services
Wilmington, NC
11.2021 - 09.2023
  • Facilitating independence for individuals with Intellectual/Developmental Disabilities (I/DD) through a Person-Centered Approach
  • Promoting community inclusion and integration
  • Mentoring for social skill development
  • Assisting with daily living activities, including but not limited to, personal hygiene, meal prep., and medication administration
  • Effective communication within a care team, with residents, and families

Direct Support Professional

The Arc of North Carolina
Wilmington, NC
02.2021 - 04.2022
  • Empowered individuals to achieve personal goals and independence
  • Delivered compassionate care, enhancing quality of life for clients
  • Implemented tailored support plans, driving measurable progress
  • Trained in crisis intervention, ensuring safety and stability

Registered Behavior Technician

Access Family Services
Wilmington, NC
01.2021 - 07.2021
  • Delivered in-home instruction to children with ASD and developmental disabilities via the use of ABA therapy
  • Implemented effective ABA strategies to enhance client behavior
  • Collaborated with families to create personalized treatment plans
  • Monitored progress and adjusted interventions for optimal results

Perishable Associate

Food Lion
Wilmington, NC
06.2017 - 07.2021
  • Managed inventory and complete department of Health and Beauty
  • Trained team members on best practices, enhancing overall efficiency
  • Monitored stock levels, ensuring timely replenishment and availability

Special Collections Employee

Randall Library at UNCW
Wilmington, NC
07.2018 - 04.2020
  • Managed and preserved Special Collections materials per library standards
  • Implemented digital archiving, expanding access to collections

Retail/Grocery Associate

Food Lion
Wilmington, NC
02.2016 - 11.2016
  • Managed incoming deliveries and restocked shelves, coolers, and bins
  • Utilized POS systems effectively, ensuring accurate transactions and reporting

Retail/Grocery Associate

Food Lion
Whitsett, NC
05.2015 - 11.2015
  • Managed incoming deliveries and restocked shelves, coolers, and bins
  • Implemented promotional displays, increasing product visibility and sales
  • Maintained store cleanliness, contributing to a welcoming shopping environment

Education

Bachelor of Arts - Psychology

University of North Carolina at Wilmington
Wilmington, NC
01.2020

High School Diploma -

Graham High School
Graham, NC
01.2015

Skills

  • Strong Research Analytical Skills
  • Data Analysis
  • Data Interpretation
  • Communication
  • Empathy
  • Organizational
  • Time-management
  • Critical thinking
  • Problem-solving
  • Crisis Intervention

Accomplishments

Microsoft Mission Moment, 05/01/24, Received for extraordinary work.

Timeline

Residential Health Specialist

Trillium Health Resources
11.2023 - 02.2025

Retail/Grocery Associate

Food Lion
03.2023 - 09.2023

Direct Support Professional

Lindley Habilitation Services
11.2021 - 09.2023

Direct Support Professional

The Arc of North Carolina
02.2021 - 04.2022

Registered Behavior Technician

Access Family Services
01.2021 - 07.2021

Special Collections Employee

Randall Library at UNCW
07.2018 - 04.2020

Perishable Associate

Food Lion
06.2017 - 07.2021

Retail/Grocery Associate

Food Lion
02.2016 - 11.2016

Retail/Grocery Associate

Food Lion
05.2015 - 11.2015

Bachelor of Arts - Psychology

University of North Carolina at Wilmington

High School Diploma -

Graham High School
SYDNEY OVERMAN