CHRISTINA OWENS

• Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
• Processed a variety of banking transactions, including deposits, withdrawals, and loan applications.
• Educated clients on banking products and services, enhancing their financial literacy and engagement.
• Collaborated with team members to streamline workflows, improving overall branch efficiency.
• Mentored junior staff on operational procedures and customer service best practices.
• Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
• Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.

Provided training, mentorship, and guidance to team members to support professional development.

Designed and implemented procedures for online applications, improving workflow efficiency.

Onboarded over 100 applications monthly, exceeding performance goals.

Monitored accounts and partnered with the BSA to ensure compliance with regulations.

Filed CTRs, MILs, and SARs accurately, demonstrating strong compliance knowledge.

Developed and facilitated structured training programs for new hires, covering compliance and fraud prevention.

Facilitated financial literacy classes, both in-branch and on local college campuses.

• Delivered exceptional customer support by resolving financial inquiries and issues promptly.
• Managed account updates and maintained accurate records to ensure compliance with company policies.
• Led weekly team meetings focused on performance metrics and strategy alignment, fostering a culture of continuous improvement.
• Maintained strict confidentiality when handling sensitive client data, adhering to regulatory requirements and company policies at all times.
• Collaborated with colleagues to develop new strategies for optimizing customer service solutions in the finance sector.
• Delivered personalized customer service by taking the time to understand individual client needs, leading to increased trust and loyalty among the bank''s clientele.
• Contributed to achieving team sales targets by promoting relevant banking products and services tailored to individual client needs.

• - Partnered with management to implement new communication scripts and email templates that improved clarity and customer satisfaction.
• - Strengthened member relationships through empathy, follow-up, and attention to detail, helping to increase overall retention and trust.
• Leveraged CRM software to manage customer interactions and track sales performance efficiently.
• Trained new team members on product knowledge and customer service protocols to ensure consistent quality.
• Developed personalized solutions for customers, increasing loyalty and repeat business opportunities.
• Mentored junior staff, fostering a culture of continuous learning and enhancing team performance metrics.
• Collaborated with cross-functional teams to enhance customer satisfaction and streamline sales processes.