Christina Palazzolo
Windsor,ON
Summary
Experienced in establishing team goals, evaluating performance and reporting on results. Well-organized and dedicated leader with good multitasking and supervision skills.
Overview
24
24
years of professional experience
Work History
Team Leader of Operations
Rocket Mortgage Canada
07.2021 - Current
- Maintained team compliance with company standards, safety practices and regulatory requirements.
- Helped set and manage objectives for quality, productivity and compliance.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
- Adhered to applicable guidelines and requirements, and assisted team in doing same.
- Motivated and trained employees to maximize team productivity.
- Set schedules and oversaw daily workflow.
Cashier Supervisor
Caesars Casino
05.2017 - 07.2018
- Trained and coached cashier team members and strategies to maximize customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain a positive customer experience.
- Created employee schedules to align coverage with forecasted demands.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Resolved customer issues for front-line by employing strong operations knowledge and problem-solving abilities.
Mortgage Processor
TCF National Bank
01.2015 - 02.2017
- Set up and completed loan submission packages.
- Created strong working relationships with advisors, assistants and support staff.
- Processed account paperwork.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Supported other operational teams with financial transactions and account maintenance.
Branch Manager
TCF National Bank
01.2011 - 01.2017
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Assistant to the Branch Manager
TCF National Bank
01.2009 - 01.2011
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
Operations Manager
TCF National Bank
01.2003 - 01.2009
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Teller Supervisor
TCF National Bank
01.2001 - 01.2003
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Promoted bank's products and services by consistently cross-selling to customers.
Teller
TCF National Bank
01.2000 - 01.2001
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
GED -
Walled Lake Community Education
Walled Lake, MI06.1998
Skills
- Motivational Leadership
- Staff Development
- Daily Dashboards
- Manager Coaching and Training
- GL Reconciliation
- Customer Care
Timeline
Team Leader of Operations
Rocket Mortgage Canada
07.2021 - Current
Cashier Supervisor
Caesars Casino
05.2017 - 07.2018
Mortgage Processor
TCF National Bank
01.2015 - 02.2017
Branch Manager
TCF National Bank
01.2011 - 01.2017
Assistant to the Branch Manager
TCF National Bank
01.2009 - 01.2011
Operations Manager
TCF National Bank
01.2003 - 01.2009
Teller Supervisor
TCF National Bank
01.2001 - 01.2003
Teller
TCF National Bank
01.2000 - 01.2001
GED -
Walled Lake Community Education
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