Overview
Work History
Education
Skills
Timeline
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Christina Palma

Bloomington,IN

Overview

15
15
years of professional experience

Work History

Classified Ads Representative

Lee Enterprises
06.2021 - Current
  • Increased customer satisfaction by addressing and resolving 20+ complaints in a timely manner.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Cashier

The Home Depot
04.2018 - 06.2021
  • Welcomed over 15 customers a day and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Security Forces

United States Air Force
01.2012 - 08.2017
  • Oversaw radio network communication with over 40 personnel
  • Responded to emergency phone lines and effectively authored incident reports
  • Completed rigorous training programs in defensive tactics, firearms proficiency, and first aid to enhance skill set and job performance.
  • Aided in the training of new Security Forces by sharing knowledge and best practices gained from years of experience on the job.
  • Participated in regular drills simulating various emergency scenarios to ensure readiness for real-world situations requiring swift action from Security Forces.

Pool Attendant

City of Hammond
06.2009 - 08.2011
  • Provided exceptional customer service to 20+ guests a day, addressing their needs and concerns promptly.
  • Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
  • Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.

Education

Bachelor of Arts - Communications

Purdue University Northwest
Hammond, Indiana
12.2022

Skills

  • Adobe Photoshop
  • Adobe Lightroom
  • Adobe Illustrator
  • Adobe InDesign
  • Adobe Premier Pro
  • Microsoft Suite
  • Data entry proficiency
  • Customer Relations

Timeline

Classified Ads Representative

Lee Enterprises
06.2021 - Current

Cashier

The Home Depot
04.2018 - 06.2021

Security Forces

United States Air Force
01.2012 - 08.2017

Pool Attendant

City of Hammond
06.2009 - 08.2011

Bachelor of Arts - Communications

Purdue University Northwest

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Christina Palma