Christina Palma
Bloomington,IN
Overview
15
15
years of professional experience
Work History
Classified Ads Representative
Lee Enterprises
06.2021 - Current
- Increased customer satisfaction by addressing and resolving 20+ complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Cashier
The Home Depot
04.2018 - 06.2021
- Welcomed over 15 customers a day and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Security Forces
United States Air Force
01.2012 - 08.2017
- Oversaw radio network communication with over 40 personnel
- Responded to emergency phone lines and effectively authored incident reports
- Completed rigorous training programs in defensive tactics, firearms proficiency, and first aid to enhance skill set and job performance.
- Aided in the training of new Security Forces by sharing knowledge and best practices gained from years of experience on the job.
- Participated in regular drills simulating various emergency scenarios to ensure readiness for real-world situations requiring swift action from Security Forces.
Pool Attendant
City of Hammond
06.2009 - 08.2011
- Provided exceptional customer service to 20+ guests a day, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
Education
Bachelor of Arts - Communications
Purdue University Northwest
Hammond, Indiana12.2022
Skills
- Adobe Photoshop
- Adobe Lightroom
- Adobe Illustrator
- Adobe InDesign
- Adobe Premier Pro
- Microsoft Suite
- Data entry proficiency
- Customer Relations
Timeline
Classified Ads Representative
Lee Enterprises
06.2021 - Current
Cashier
The Home Depot
04.2018 - 06.2021
Security Forces
United States Air Force
01.2012 - 08.2017
Pool Attendant
City of Hammond
06.2009 - 08.2011
Bachelor of Arts - Communications
Purdue University Northwest
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