Increased customer satisfaction by addressing and resolving 20+ complaints in a timely manner.
Enhanced company reputation by providing exceptional customer service and support.
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Cashier
The Home Depot
04.2018 - 06.2021
Welcomed over 15 customers a day and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Security Forces
United States Air Force
01.2012 - 08.2017
Oversaw radio network communication with over 40 personnel
Responded to emergency phone lines and effectively authored incident reports
Completed rigorous training programs in defensive tactics, firearms proficiency, and first aid to enhance skill set and job performance.
Aided in the training of new Security Forces by sharing knowledge and best practices gained from years of experience on the job.
Participated in regular drills simulating various emergency scenarios to ensure readiness for real-world situations requiring swift action from Security Forces.
Pool Attendant
City of Hammond
06.2009 - 08.2011
Provided exceptional customer service to 20+ guests a day, addressing their needs and concerns promptly.
Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.