Christina Palmer
Plainfield,NJ
Overview
11
11
years of professional experience
Work History
Operations Supervisor 3rd Shift
Bollore Operations & Logistics
, New Jersey
11.2021 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Oversaw financial management, budget management, accounting and payroll activities.
- Planned delivery routing, team workflows and promotional initiatives.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
- Drafted policies regarding storage, distribution, and transportation of products.
- Organized distribution networks including trucking fleets, warehouses, and third-party vendors.
- Reconciled shipment data between multiple systems to maintain alignment.
- Coordinated with freight forwarders to expedite international shipments.
Operations Manager 3rd Shift
Lowes Distribution Center
, CT
04.2018 - 10.2021
- Structured HR consulting services to support clients during organizational developments and changes.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
Logistics Manager
Performance Team
, NJ
02.2013 - 04.2018
- Oversaw the development of transportation plans, ensuring efficient routes were taken while minimizing cost.
- Created performance metrics to measure efficiency in order fulfillment, shipment accuracy, and other key areas of logistics operations.
- Implemented safety procedures within the warehouse environment to reduce accidents or injuries among employees or contractors.
- Planned long-term capacity requirements based on projected growth rates within the organization.
- Tracked progress against goals using KPIs such as shipping accuracy rate, time from order entry to shipment completion.
- Maintained relationships with carriers by negotiating competitive freight rates and ensuring on-time deliveries.
- Identified areas of risk throughout supply chains by assessing threats posed by factors such as natural disasters or political unrest.
- Ensured compliance with all applicable laws governing international shipments, hazardous materials handling protocols.
- Coordinated and oversaw execution of logistics operations.
- Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status.
- Updated internal tracking and reporting systems throughout shift to maintain accuracy in sales data.
- Followed established procedures and protocols regarding loads to promote integrity of shipments.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Directed investigations to verify and resolve customer or shipper complaints.
- Established transportation cost standards and economical shipping practices.
Education
Kinesiology, Biochemistry, Business
Tulane University
New Orleans, LAKinesiology Biochemistry Business
Penn State
State College, PASkills
- Inventory Coordination
- Warehouse Operations
- Team Training
- Logistics Management
- Employee Development
- Scheduling Coordination
- MRP and ERP systems
- Compliance Management
- Operations Management
- Safety oversight
References
References available upon request.
Timeline
Operations Supervisor 3rd Shift
Bollore Operations & Logistics
11.2021 - Current
Operations Manager 3rd Shift
Lowes Distribution Center
04.2018 - 10.2021
Logistics Manager
Performance Team
02.2013 - 04.2018
Kinesiology, Biochemistry, Business
Tulane University
Kinesiology Biochemistry Business
Penn State