Summary
Overview
Work History
Education
Timeline
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Christina Palmer

Plainfield,United States

Summary

Director of Operations, Supply Chain, Logistics, Distribution, and Transportation with extensive expertise in optimizing supply chain processes and implementing sustainability practices. Leveraging over 18 years of experience, excels in process improvement, inventory optimization, and data analysis, resulting in significant cost reductions and enhanced operational efficiency. Committed to fostering a collaborative environment and delivering innovative solutions to streamline logistics operations. Strategic Director known for high productivity and efficient task completion. Specialize in operational strategy, team leadership, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and project success.

Overview

11
11
years of professional experience

Work History

Director of Supply Chain and Logistics

Save the Duck
New York, NY
01.2021 - Current
  • Drive efficiency and profitability throughout the company’s operations, including the development of a multi-year roadmap for Distribution, Procurement, Merchandising, Logistics, Fulfillment, Customer Service, and Sales Ops.
  • Develop long-range objectives and strategies for our warehouse, as well as for all 3PLs and transportation teams, monitor performance against these objectives, and provide feedback to direct reports and team members.
  • Create and drive operational best practices, partnering closely with the planning and sales teams.
  • Identify opportunities and lead cross-functional teams on a global level to execute business process changes that provide our customers with the highest level of consumer experience (i.e., reduce customer inquiries from wrong items shipped, delayed/lost orders, etc.).
  • Create standard operating procedures and best practices for performance monitoring to optimize quality and delivery time.
  • Ensured we worked with other sustainable companies to ensure we kept our highly rated B Corp scores.
  • Define information systems, technology or automation requirements to support key project initiatives. Integrated a new ERP system
  • Provide leadership, support, motivate, direct, and retain high-caliber staff.
  • Strive to achieve world-class supply chain, warehousing, and order fulfillment logistics operations.
  • Promote “total customer satisfaction” by delivery, quality, timeliness, etc., within all Operations teams.
  • Manage all outbound transportation processes, as well as negotiate parcel freight programs.
  • Develop and manage annual operations budgets.
  • Interact regularly with executive leadership team and individual department heads to ensure that company’s operational priorities are aligned with total company direction.
  • Build and lead a high-performance team, providing coaching and development opportunities. Foster a positive and collaborative work environment that promotes excellence.
  • Oversee Customer Service, 3PLs, manufacturing plant, logistics, transportation, procurement, sourcing, distribution/operations, and facilities.
  • Created a plan and laid out milestones for a transition of ERP/WMS for the company in order to accommodate a synergistic use for all departments.
  • Created SOPs for distribution and logistics
  • Optimized workflow, and performance using operations excellence and lean methods
  • Set the lot and global production
  • Used Ops excellence to provide ongoing improvement
  • Comply with all international regulations for logistics, customs, and reverse logistics
  • Implemented data-driven solutions, fostering a collaborative and productive environment for all departments
  • Spearheaded operational excellence initiatives, driving measurable improvements in efficiency and cost-effectiveness across Save the Duck's operations
  • Pioneered data-driven solutions to streamline processes, fostering a culture of continuous improvement, and collaborative problem-solving.
  • Executed strategic initiatives that yielded substantial cost reductions while maintaining high-quality standards in all operational aspects
  • Transformed operational workflows, implementing cutting-edge technologies to enhance productivity, and drive sustainable growth.
  • Leveraged advanced analytics to identify operational bottlenecks, developing targeted solutions that significantly improved overall performance

Director of Operations, SC, and Logistics

Baccarat
New Jersey, NJ
04.2018 - 12.2021
  • Maximized productivity, quality, and service throughout the operations by implementing best practices in facilities layout, methods, material handling concepts, technological enhancements, and business measurements
  • Monitored performance using key performance indicators including SLA's, receiving time, staged time, shipping performance, productivity, and labor
  • Conducted in-depth analysis of logistics processes, identifying inefficiencies, and implementing data-backed improvements
  • Utilized advanced analytics to optimize inventory management.
  • Used data from sales and expected growth to pull together analytics for buying of materials and set production
  • Create and manage business metrics that drive the profitability, safety, and performance of the company
  • Ensured efficient usage of time and training to enable all product was completed in time for export and minimized damages
  • Partnered with sustainable carriers who understand our business to get us products quickly while eliminating as much of a carbon footprint as possible
  • Executed and oversaw custom clearance whether importing into the region or importing into Canada, Latin America, China, or Europe
  • Managed direction of our warehouse as well as any 3PLs to ensure wholesale, Ecom, and retail fulfillment
  • Setup all transportation and routing
  • Hiring, training, and development of those in the supply chain.
  • Writing of SOPs
  • Budget creation, managing, and analysis of all departments in supply chain

Senior Operations, Distro, and Logistic Director

Performance Team
, NJ
01.2014 - 02.2018
  • Led the build-out of nine facilities, developing data-driven SOPs.
  • Wrote policies and procedures as well as all SOPs
  • Structured each of the 3PLs work and building based off of clients needs SLA and inventory
  • Created all budgets
  • SME in SAP, ERP, and WMS systems.
  • Import and export execution.
  • Set operational goals, product cost, domestic, and international law adherence.
  • Create an atmosphere of continuous improvement.
  • Inventory management
  • Spearheaded Operational Excellence
  • Liaison with all departments, including legal, DEA, FDA, and EEOC, on all guidelines and updates.

Education

Kinesiology And Business

Tulane University of Louisiana

Kinesiology And Business

Penn State

Timeline

Director of Supply Chain and Logistics

Save the Duck
01.2021 - Current

Director of Operations, SC, and Logistics

Baccarat
04.2018 - 12.2021

Senior Operations, Distro, and Logistic Director

Performance Team
01.2014 - 02.2018

Kinesiology And Business

Tulane University of Louisiana

Kinesiology And Business

Penn State

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Christina Palmer