CHRISTINA PALOMINOS
Tacoma,WA
Summary
I am a seasoned independent business owner from Tidy Transition, adept in strategic growth initiatives and fostering robust client relationships. I excel in recruiting and mentoring, with a flair for financial administration and policy implementation. I demonstrate a unique blend of leadership and customer service excellence, ensuring significant operational improvements and client satisfaction. Fluent in Spanish, I embody flexibility and strategic team formation skills.
Overview
14
14
years of professional experience
Work History
Independent Business Owner
Tidy Transition
Tacoma, WA
02.2021 - Current
- Recruited and trained new staff members as needed.
- Negotiated contracts and agreements to secure advantageous terms.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Maintained customer relationships through effective communication.
- Conducted market research to identify trends, opportunities, and competitive threats.
- Conducted audits of accounting records to ensure accuracy of financial reporting.
- Created operational procedures for efficient workflow.
Customer Service Coordinator
Blue Star Refreshment
Kent , WA
01.2019 - 01.2021
- Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.
- Developed processes for collecting feedback from customers about their experience with the company's services and products.
- Performed data entry tasks related to customer accounts and order processing.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Researched new products or services that may be beneficial to customers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
On-Site Coordinator
Sync Staffing
Algona, WA
02.2017 - 12.2019
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Performed daily administrative tasks, such as scheduling meetings and preparing reports.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Computed balances, totals or commissions to support accounting team.
- Implemented safety protocols at all times while working onsite.
- Assisted in recruiting and hiring qualified personnel for open positions onsite.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Monitored daily attendance of employees and tracked vacation requests.
- Maintained records of employee performance and addressed any issues promptly.
- Coordinated with other departments to ensure smooth operations onsite.
- Conducted orientations and onboarding sessions for new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interpreted and explained work procedures and policies to brief staff.
Office Manager
Palominos Landscaping
Caldwell, Idaho
05.2011 - 11.2016
- Interpreted and communicated work procedures and company policies to staff.
- Proposed or approved modifications to project plans.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coded and entered daily invoices with in-house accounting software.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Education
State Certificate of Completion - Cosmetology
Razzle Dazzle
Boise, ID01-2014
High School Diploma -
Oregon Human Development Center
Ontario, OR01-2006
Skills
- Policy and procedure implementation
- Recruiting and training
- Talent Acquisition
- Financial administration
- Strategic Growth Initiatives
- Client Relationship Development
- Customer service excellence
- Issue Resolution
- Retail experience
- Logistics management
- Account Relationship Development
- Detail-Oriented Data Input
- Fluent in Spanish
- Flexible and adaptable
- Strategic Team Formation
Languages
Spanish
Native/ Bilingual
Timeline
Independent Business Owner
Tidy Transition
02.2021 - Current
Customer Service Coordinator
Blue Star Refreshment
01.2019 - 01.2021
On-Site Coordinator
Sync Staffing
02.2017 - 12.2019
Office Manager
Palominos Landscaping
05.2011 - 11.2016
State Certificate of Completion - Cosmetology
Razzle Dazzle
High School Diploma -
Oregon Human Development Center
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