Christina Pappalardo
West Allis,WI
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch my career while achieving company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Sterile Processing Technician
Children's Hospital of Wisconsin
Milwaukee, WI
10.2021 - Current
- Conducted daily rounds to collect equipment for processing and distributed equipment throughout facility to maintain required levels.
- Inspected and tested sterilization equipment for proper functioning prior to use.
- Checked sterile supplies to detect outdated materials.
- Started equipment and observed gauges and equipment operation to detect malfunctions.
- Operated autoclave machine to cleanse surgical tools using high-pressure steam sterilizers.
- Examined equipment to detect leaks, worn, or loose parts or other indications of disrepair.
- Provided guidance to newly hired staff members regarding proper handling of sterile products and processes.
- Cleaned instruments to prepare for sterilization.
- Performed daily cleaning and sterilization of medical instruments according to established protocols.
- Assembled complex trays in accordance with department standards, utilizing appropriate packaging materials.
Shift Manager
Buffalo Wild Wings
West Allis
10.2020 - Current
- Establish standards for personnel performance and customer service
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Order and purchase equipment and supplies
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Server
Buffalo Wild Wings
West Allis
01.2016 - 10.2020
- Assisted guests regarding food and drink options in a helpful and informative way
- Developed the restaurant image by providing fast and courteous service to the guests
- Trained new employees by incorporating effective training methods with menu activities and shadowing to create a positive and successful work environment for all team members
- Specialized working in a fast pace environment where quick thinking, problem solving skills, and communication skills were always practiced.
Receptionist
International Autos
West Allis
01.2016 - 12.2017
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Proficient computer skills to carefully and correctly use ADP system to stock in cars to the lot as well as fill out custom paperwork specific to the individual cars
- Served as the main liaison between customers, management, and sales team.
Education
Sterile Processing Technician -
Waukesha County Technical College
05.2021
Completed clinical training for sterile processing -
Aurora West Allis
03.2021
High School Diploma -
Nathan Hale High School
06.2015
Skills
- Detail-oriented
- Computer Skills- Word, Excel, PowerPoint
- Customer Service
- Critical Thinking
- Strong communication
- Problem-solving skills
- Instrument Sterilization
- Quality Control
- Supply Management
Certification
- CRCST
Timeline
Certified Sterile Processing Technician
Children's Hospital of Wisconsin
10.2021 - Current
Shift Manager
Buffalo Wild Wings
10.2020 - Current
Server
Buffalo Wild Wings
01.2016 - 10.2020
Receptionist
International Autos
01.2016 - 12.2017
Sterile Processing Technician -
Waukesha County Technical College
Completed clinical training for sterile processing -
Aurora West Allis
High School Diploma -
Nathan Hale High School
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