Christina Paradise
167 Richardson Road Calhoun,Georgia
Summary
Skilled team player with extreme dedication to superior customer service. Works well independently to handle assignments and always ready to go beyond basic assignments. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Customer Care Specialist
Surya
Cartersville, GA
08.2020 - Current
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
Transportation Manager
The George Chamber’s Resource Center
03.2018 - 08.2020
- Promoted safety first culture to prevent injuries and control liabilities
- Managed safety briefings and team meeting to convey policy updates
- Oversaw team wide record keeping maintaining full operational compliance with DHS and Trans Alliance
- Managed effective preventative maintenance schedules keeping vehicles in good working order to meet daily demands
- Drove route daily a.m and p.m.
- Defensive Driver Certified.
Warehouse Worker
Apache Mills
01.2015 - 03.2016
- Abided by all safety standards and Osha regulations in warehouse environment
- Fulfilled orders by collecting items from inventory and packing for safe transport
- Inspected items to identify problems and worked with supervisors to correct issue
- Organized work area to reduce errors and support efficiency
- Operated equipment such as pallet jack to move and organize stock
- Verified proper packaging and labeling for each shipment to promote accuracy and safety of merchandise in transit.
Assistant Director
Children, Palace Early Learning Center
11.2006 - 02.2015
- Assisted the director with planning, managing, marketing, and directing the childcare program
- Taught and monitored children when needed
- Maintained center paperwork, kept files on each child and proof of meeting government regulations
- Supervised and evaluated teachers
- Mentored new employees on industry practices and business operations.
- Worked with the director and teachers to establish, evaluate, and revise curriculum.
Medical Front Office Assistant
Dr. McCoy Moretz ENT/Facial
01.2001 - 11.2006
- Greeted patients and visitors with welcoming, warm demeanor to create comfortable environment.
- Prepared medical charts, scanned documents and organized patient information.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Registered new patients and created files with detailed personal and medical information.
- Processed medical record requests for insurance companies and medical providers.
- Applied HIPAA regulations to maintain patient confidentiality and protect health information.
- Facilitated patient flow by notifying providers of patient arrival and processing paperwork.
- Scheduled appointments for patients via phone and in person.
- Conducted insurance verification and pre-certification and pre-authorization functions.
Education
Medical Assistant, Advance Career Training -
09.1999
GED -
South Fork High school
11.1994
Skills
- Continuous improvement
- Safety Management
- Schedule Management
- Multitasking
- Documentation
- Route Planning
- Employee Training
- Record Keeping
- Attention to Detail
Timeline
Customer Care Specialist
Surya
08.2020 - Current
Transportation Manager
The George Chamber’s Resource Center
03.2018 - 08.2020
Warehouse Worker
Apache Mills
01.2015 - 03.2016
Assistant Director
Children, Palace Early Learning Center
11.2006 - 02.2015
Medical Front Office Assistant
Dr. McCoy Moretz ENT/Facial
01.2001 - 11.2006
Medical Assistant, Advance Career Training -
GED -
South Fork High school
Similar Profiles
Jordan FranklinJordan Franklin
Warehouse Associate at SuryaWarehouse Associate at Surya
Kerri Mammone-FrenchKerri Mammone-French
Nurse Manager at SuryaNurse Manager at Surya
SANDEEP KUMARSANDEEP KUMAR
Owner at Surya Broadcasters, Surya Video CommunicationOwner at Surya Broadcasters, Surya Video Communication
Gangani AttananapolaGangani Attananapola
Medical Officer-Intensive Care Unit at District General Hospital GampahaMedical Officer-Intensive Care Unit at District General Hospital Gampaha
Skylar MurphySkylar Murphy
Product Support Sales Representative at Yancey Bros CoProduct Support Sales Representative at Yancey Bros Co