Christina Parent
Lompoc,CA
Summary
Dynamic Banking Operations Supervisor at Union Bank of California with a proven track record in enhancing workflow efficiency and compliance. Skilled in operations management and customer relations, I excelled in training staff and resolving complex inquiries, ensuring exceptional service and operational excellence. Committed to fostering strong client relationships and optimizing performance.
Overview
11
11
years of professional experience
Work History
Banking Operations Supervisor
Union Bank of California
06.2012 - 08.2014
- Assisted in monitoring daily operations to ensure compliance with safety standards.
- Supported team members in executing operational tasks efficiently and accurately.
- Collaborated on process improvements to enhance workflow efficiency within the department.
- Participated in training sessions to learn best practices for equipment handling and safety protocols.
- Helped coordinate schedules to optimize staffing levels during peak operational periods.
- Engaged in problem-solving activities to address operational challenges as they arose.
- Maintained clear communication with team members to facilitate smooth daily operations.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Managed monthly compliance and regulatory reports.
- Worked a cash drawer and teller window.
- Opened new accounts
- Responsible for managing foreign and domestic wires up to $2M
- Conducted incoming and outgoing orders for foreign exchange.
Senior Bank Teller
Union Bank of California
01.2005 - 06.2012
- Supervised daily operations of teller line, ensuring compliance with banking regulations and policies.
- Trained and mentored new tellers on transaction processes and customer service best practices.
- Implemented process improvements to enhance transaction accuracy and efficiency within the branch.
- Resolved complex customer inquiries, providing tailored solutions to enhance satisfaction and loyalty.
- Conducted audits of cash drawers, ensuring accountability and adherence to financial controls.
- Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Facilitated efficient account opening for new clients, guiding them through the process with clear explanations and documentation assistance.
- Cultivated lasting client relationships through exceptional interpersonal skills and personalized service.
Baking Assistant
Three Dog Bakery
01.2004 - 12.2004
- Assisted in preparing high-quality baked goods following established recipes and standards.
- Maintained cleanliness and organization of baking stations to ensure compliance with health regulations.
- Supported team by accurately measuring ingredients for various baked products.
- Operated kitchen equipment, including mixers and ovens, adhering to safety protocols.
- Monitored inventory levels of ingredients and supplies, notifying management of shortages.
- Provided exceptional customer service by answering inquiries about product ingredients and offerings.
- Adapted quickly to changing tasks in a fast-paced bakery environment while maintaining quality standards.
Education
Early Childhood Education And Care
Santa Barbara City College
Santa Barbara, CASkills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Customer relations
- Customer relationship development
- Data entry
- Customer service
Timeline
Banking Operations Supervisor
Union Bank of California
06.2012 - 08.2014
Senior Bank Teller
Union Bank of California
01.2005 - 06.2012
Baking Assistant
Three Dog Bakery
01.2004 - 12.2004
Early Childhood Education And Care
Santa Barbara City College