Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christina Parker

Capitol Heights,MD

Summary

Hardworking and diligent customer service associate who has been assigned increasing levels of responsibilities because of my work ethic. Proactive communicator and team-player with superior skills in customer service and training. Expert in inputting data into work system to ensure electronic evidence is always there. Recommended by superiors to be trained as a manager, as well as train others to become managers. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.

Overview

9
9
years of professional experience

Work History

Guest Service Representative

Presidential Inn
01.2023 - Current
  • Welcomes guests on arrival, displays professional and friendly approaches.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Answers hotel phones with professionalism and directs calls appropriately.
  • Maintains neat and orderly front desk and lobby area to uphold hotel standards.
  • Provide guests with information on local attractions, restaurant and transportation services to enhance stay.
  • Assist guest with off base lodging if lodging at our facility does not have any space available.

Customer Service Representative

Transportation Management Services
02.2022 - Current
  • Provided customers with information regarding to metro shutdowns
  • Tracking data on paper ensuring metro provided enough buses to aid our customers
  • Inputting data in the phone to always ensure there is electronic evidence
  • Making sure the customers had a great experience when trying to get to a working metro station
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Apprentice

Chipotle Mexican Grill
08.2014 - 11.2021
  • To ensure that all team members were trained properly
  • Inventory is counted correctly and items are weighted correctly
  • Making sure the store is in tip top shape when opening or closing restaurant
  • Counting the safe every single shift to ensure none of the money was stolen
  • Ensuring that the dining rooms are stocked and presentable for customers
  • Giving customers the best customer service when ordering food in store or picking up an online order

Team Leader

Wawa
09.2019 - 12.2020
  • Focusing on inventory and restocking
  • Ensuring the floor looked clean as possible for a great customer service experience
  • Aiding customers when needing help ordering food or finding items in the store

Education

No Degree - Accounting And Business Management

University of Maryland - Eastern Shore
Princess Anne, MD

High School Diploma -

Fairmont Heights High School
Capitol Heights, MD
05-2014

Skills

  • Training Management
  • Safe Management
  • Inventory Manager
  • Problem Resolver
  • Teamwork and Leadership
  • Systems and Maintenance
  • Data Logging
  • Inventory Monitoring
  • Hotel Reservations
  • Telephone Reception

Accomplishments

  • Graduated with a cumulative 3.1 GPA
  • Completed 2 College Accounting classes in high school

Timeline

Guest Service Representative

Presidential Inn
01.2023 - Current

Customer Service Representative

Transportation Management Services
02.2022 - Current

Team Leader

Wawa
09.2019 - 12.2020

Apprentice

Chipotle Mexican Grill
08.2014 - 11.2021

No Degree - Accounting And Business Management

University of Maryland - Eastern Shore

High School Diploma -

Fairmont Heights High School

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Christina Parker