Christina Parrales-Gonzalez
Crestwood,IL
Summary
Self-directed, results-driven, and motivated individual with 15+ years of experience. Extensive project management and administrative background with proven leadership and decision-making skills. Adept at streamlining processes to increase efficiency, with a proven track record of delivering superior results.
Overview
35
35
years of professional experience
Work History
Business Analyst
Liberty Mutual
04.2017 - 08.2023
- Responsible for coordination of 15 high-profile, complex National Insurance customized accounts
- Accountable for simultaneous projects with extensive coordination for assignments, visit tracking, and monthly hours billing
- Collaborated with Risk Control Service Directors and internal partners (Underwriting, Risk Management Consultants, and Distribution) to develop, implement, and manage safety plans
- Maintained project spreadsheets and monitored for compliance and timely update of risk assessment field audits
- Prepared and presented customized loss data by investigating and analyzing Workers’ Compensation, Auto, and General Liability claim information to identify trends, patterns, gaps, and insights using descriptive analytics
- Developed customized recommendation tracking spreadsheet and dashboard to summarize and present data in visually appealing format
- Collaborated with stakeholders to define project objectives and criteria in order to prepare for high level account Stewardship meetings and assist with overall account coordination
- Received multiple Bravo Awards throughout the years for recognition of providing outstanding service, organization, communication, and facilitating account relationship and collaboration.
Liberty Mutual
01.2011 - 04.2017
- Coordinated Risk Control services for seven National Insurance Central Division Service Directors with responsibility for book of business with 113 accounts
- Assisted with development of service plans, consulted with policyholders to understand and review customized needs in relation to Risk Control services
- Produced data reports and periodically met with Risk Managers to provide data and reported on plan progress throughout policy year
- Identified key issues and benefits of risk management practices, identified basic program elements for prevention and understood importance of account safety programs
- Acted as subject matter expert (SME) for Loss Control Workstation (LCW) questions and issues
- Trained and mentored three Technical Assistants on National Insurance account policy and procedures using various platforms
- Delegated account tasks to Technical Assistants to ensure proper workflow for Central Division book of business
- Prepared, analyzed, and presented customized loss data and assisted with presentation of Report to Management on all accounts
- Created and completed the pilot program for NI Safety Select accounts.
Technical Assistant II
Liberty Mutual
04.2008 - 12.2008
- Provided support to the Midwest Region Loss Prevention Manager with onboarding of new hires, training, and HR related issues
- Managed the Regional Workload database
- Coordinated special projects for 3 Central Division Service Directors and assigned technical staff
- Organized off-site meetings and conferences; produced and prepared reports, editing, and distribution of meeting materials
- Communicated with Brokers; attended various meetings (Service Planning, Risk Planning, Claims Review, and Report to Management)
- Liaised with various internal departments (Sales, Underwriting, Actuary, and Industrial Hygiene) to coordinate account activities and to ensure customer expectations were met
- Assisted in problem resolution to ensure policy holders received prompt, efficient service in accordance with company policies.
Executive Assistant
Liberty Mutual
02.2000 - 03.2008
- Provided advanced level administrative assistance to the Vice President of National Market Broker Relations and 2 Managing Directors
- Communicated on behalf of VP and other Executives with consultants, staff, internal departments, external contacts, and others providing a bridge for smooth communication; demonstrated leadership to maintain confidentiality, trust, and support with staff at all levels of the organization
- Managed and maintained Executive calendars, handled confidential HR related issues, facilitated training and onboarding for incoming staff
- Prepared domestic and international travel itineraries, reconciled and submitted travel expenses and reimbursements
- Coordinated meeting logistics for National Sales and Broker events, which included venue selection, ground transportation, and food and beverage selections
- Composed VP correspondence and maintained Broker filing system, database, and calendar
- Organized meeting details and produced meeting agendas and presentations
- Retrieved and summarized information from various systems to generate weekly/monthly Sales reports
- Oversaw two office moves, acted as liaison with Corporate Real Estate and Executives to ensure smooth relocation and set up of new offices
- Prioritized constantly evolving needs and completed special projects as requested.
Executive Assistant
United States Soccer Federation
06.1998 - 02.2000
- Managed Executive calendar, scheduled meetings and appointments
- Maintained Membership Services databases, tracked, analyzed, and provided reports
- Facilitated training and onboarding for incoming office staff
- Coordinated meetings, travel arrangements, and processed expense reports
- Handled incoming and outgoing mail, email and faxes
- Volunteered on special projects of varying degrees of complexity
Office Manager
Home Cable Concepts
06.1994 - 06.1998
- Assisted General Manager withrunning the sales office
- Coached new hires on company processes
- Supervised team of 6 Customer Service Representatives
- Established Customer Service team priorities, maintained schedules and monitored performance.
- Implemented improved method for tracking and evaluating inventory
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Created, maintained and updated filing systems for paper and electronic documents
- Used customer service skills and analytical nature to resolve customer concerns
Executive Assistant
Chicago Deportivo Newspaper
01.1989 - 06.1994
- Provided office management support for day to day activities of the newspaper
- Communicated with Public Relation professionals regarding advertising and sponsored media posts
- Managed executive calendar, scheduled meetings and appointments and coordinated travel arrangements
- Proofread articles and advertising content
- Attended sporting events and took notes for the Editor
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive
- Screened calls and emails and responded accordingly to support executive correspondence
- Facilitated training and onboarding for incoming staff
- Filed paperwork and organized computer-based information
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes
- Provided translation services when requested
Education
Triton College
River Grove, IL2004
College of DuPage
Glen Ellyn, IL1990
Northern Illinois University
Dekalb, IL1988
Skills
- Microsoft Office Suite & 365 (Word, Excel, PowerPoint, Outlook, OneNote, Teams, SharePoint)
- Project Management
- Database Management
- File and Records Maintenance
- Calendar Management
- Bi-lingual Spanish
- Networking
- Travel Arrangements
- Meeting and Event Coordination
- Customer Service
- Data Analysis
- Information Confidentiality
ENTREPRENEURSHIP
09/2007 – 09/2009 Azteca Mexican Grill, Harwood Heights, IL – Owner
05/2004 –04/ 2018 Illinois Realtor License
VOLUNTEER EXPERIENCE
01/2022 – 07/2023 MO Wigglebutts Dog Rescue – Columbia, MO – Co-Director
Timeline
Business Analyst
Liberty Mutual
04.2017 - 08.2023
Liberty Mutual
01.2011 - 04.2017
Technical Assistant II
Liberty Mutual
04.2008 - 12.2008
Executive Assistant
Liberty Mutual
02.2000 - 03.2008
Executive Assistant
United States Soccer Federation
06.1998 - 02.2000
Office Manager
Home Cable Concepts
06.1994 - 06.1998
Executive Assistant
Chicago Deportivo Newspaper
01.1989 - 06.1994
Triton College
College of DuPage
Northern Illinois University
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