Christina Parsakhian
San Antonio
Summary
Dynamic leader in Media Tech Operations, specializing in project management and customer relationship management. Proven track record in driving multi-million dollar deals and enhancing team efficiency through collaboration and innovative solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager, Client Services
NBC Universal
04.2022 - Current
- Liaised with key global business partners to manage and fulfill multi-million dollar deals within NBC Universal film and TV content delivery across Central and South America.
- Managed daily client services via email, fulfilling digital asset requests and resolving video and subtitle rejections.
- Demonstrated expertise in customer service, SaaS onboarding, and cloud digital delivery methods.
- Analyzed feedback to enhance customer service strategies and initiatives.
- Increased team efficiency by collaborating with development team on a new Microsoft SharePoint tool.
- Developed training materials for new hires and facilitated ongoing employee development.
- Coordinated scheduling and resource allocation to optimize project timelines and resource use.
- Created purchase orders and partnered with outside vendors to streamline onboarding process for new clients.
Delivery Services Coordinator, Int'l Distribution
Amazon MGM Studios
Beverly Hills
01.2019 - 04.2022
- Liaised with global partners to direct television and streaming networks, enhancing collaboration across multiple regions.
- Liaised with global partners to direct television and streaming networks, enhancing collaboration across multiple regions.
- Tracked budgets and allocated resources efficiently for project success.
- Created work orders, managed client onboarding, and supervised specifications fulfillment.
- Facilitated effective communication between departments to enhance workflow and resolve challenges.
- Improved team efficiency by 75% via resource updates and user interface enhancements.
- Resolved customer complaints while maintaining high company standards.
- Developed B2B communication strategies, strengthening partnerships and improving stakeholder engagement.
Content Administrator, Contractor
Warner Brothers Technology
Burbank
12.2018 - 01.2019
- Organized, maintained, and managed audio-video metadata and artwork rejections for multiple teams at Warner Brothers Studios.
- Reviewed daily statuses and distribution updates to enhance alignment within content servicing team.
- Acted as a key user in WBTO's global asset/order management, overseeing orders from request to successful delivery.
- Managed content updates across digital platforms for Warner Brothers Technology.
- Coordinated with cross-functional teams to maintain accuracy and consistency of content across platforms.
- Managed distribution and servicing of content to meet global servicing solution requirements efficiently.
Account Coordinator, Airline VOD & OTT
21st Century FOX
Century City
01.2018 - 07.2018
- Daily responsibilities included creation and processing of purchase orders for airline VOD clients.
- Utilized internal database and software such as salesforce to research, source, and manage assets.
- During my time here, I helped streamline the processing of purchase orders for practically every global airline company providing video streaming services in flight to their consumers.
- Coordinated communication between departments and external partners for project updates.
- Cultivated relationships with vendors to enhance service delivery processes.
Account Coordinator, Client Services
Deluxe Entertainment Services
Burbank
04.2017 - 07.2017
- Cultivated relationships with major motion picture studios and media providers to ensure seamless content delivery.
- Managed 18 studio accounts, overseeing new release content and theatrical title metadata services.
- Updated metadata and coordinated title releases to ensure timely availability.
- Developed Excel reports and exports to strengthen client and customer relations management.
- Utilized internal database and tools, including Microsoft Suite, Google Drive, and Tableau for reporting.
Digital Asset Manager, Marketing, Contractor
Westfield Financial
Century City
02.2017 - 03.2017
- Managed marketing asset projects for Westfield’s airport locations, delivering materials on schedule to support marketing initiatives.
- Supported national and global leadership in flagship shopping center destinations across the U.S. by aligning marketing strategies with brand objectives.
- Organized digital content and artwork for storefront properties, improving visibility and engagement with customers.
- Utilized Mac and PC software, including Outlook and Google Drive, for project coordination.
Lead Artwork Coordinator II, Production Services, Marketing
Vubiquity
Burbank
02.2013 - 09.2015
- Managed production and artwork asset sourcing for major global providers including Disney, NBC, and Warner Bros.
- Project-managed numerous accounts, ensuring timely delivery of assets across various studios.
- Cultivated relationships with content providers and interdepartmental teams, facilitating effective communication and collaboration.
- Collaborated with teams to enhance productivity and workflows by 60%, implementing automated programs.
- Onboarded artwork specifications and developed efficient workflows for project execution.
- Sourced and edited artwork using Photoshop and Adobe Suite to meet client specifications.
- Developed streamlined processes that improved daily operations and ensured consistency in project execution.
- Advanced from intern to lead coordinator, training temporary staff and employees to enhance team capabilities.
Education
Bachelor of Arts - Digital Media Influence
The University of Texas At San Antonio
San Antonio, TX05-2027
Associate of Arts - Behavioral Sciences
Glendale Community College
Glendale, CA12-2024
Associate of Arts - Social Sciences
Glendale Community College
Glendale, CA06-2024
Skills
- Customer service
- Project management
- Team leadership
- Digital asset management
- Data analytics
- Data qualification
- Metadata management
- Content licensing
- Technical documentation
- Visual communication
- Localization skills
- Analytical thinking
- Computer skills
- Social perceptiveness
- Friendly, positive attitude
- Digital marketing
- Content creation
Hobbies and Interests
- Music
- Cooking
- Movies
- Travel
- Photography
- Exercise
- Adventure
Open To Relocate
True
Languages
English
Full Professional
Armenian
Professional
Spanish
Professional
Certification
- Google Project Management
Timeline
Assistant Manager, Client Services
NBC Universal
04.2022 - Current
Delivery Services Coordinator, Int'l Distribution
Amazon MGM Studios
01.2019 - 04.2022
Content Administrator, Contractor
Warner Brothers Technology
12.2018 - 01.2019
Account Coordinator, Airline VOD & OTT
21st Century FOX
01.2018 - 07.2018
Account Coordinator, Client Services
Deluxe Entertainment Services
04.2017 - 07.2017
Digital Asset Manager, Marketing, Contractor
Westfield Financial
02.2017 - 03.2017
Lead Artwork Coordinator II, Production Services, Marketing
Vubiquity
02.2013 - 09.2015
Bachelor of Arts - Digital Media Influence
The University of Texas At San Antonio
Associate of Arts - Behavioral Sciences
Glendale Community College
Associate of Arts - Social Sciences
Glendale Community College