Christina Partida

• Inbound Calls on apprehensions and determining if to prosecute or not based on guidelines and factors of the case.
• Reached out Via Email and Phone to advise and manage the Asset Protection Training and Compliance Team for 14 divisions across the United States
• Case approval for all divisions 21,709 from 2022-2024 as well as 5,000 Training cases and Teams meetings to review case requirements
• Ensuring Macy’s policies, protocols, and procedures are followed by reviewing cases for accuracy, ensuring efficient processing of cases, and improving methods for case work completion
• Implement and develop proper incident documentation training and ensuring appropriate standards for new hire training
• Maintain regular communications and partnership with Senior Asset Protection and Compliance Advisors to identify and manage trends in violations and incidents to ensure best practices

• Recover stolen merchandise and apprehend shoplifters and others who commit fraud or other criminal acts against the company.
• Investigate criminal violations against the person or property of any customer or associate that is committed on company premises
• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection Manager
• Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
• Promote shortage awareness and theft deterrence among associates by conducting meetings and participating in training events
• Testify in court concerning any case, criminal or civil
• Works on special assignments, investigations, and surveillance as directed by Asset Protection Manager

Fulfill customer orders, merchandising, processing new products, or supervising the selling floor.
● Lead colleagues in the execution and completion of assigned tasks.
● Role model and provide fast feedback on how to make every customer experience outstanding.
● Ensure high-level of customer service through problem-solving and customer-focused resolutions.
● Enhance the in-store customer experience by promoting the Macy's mobile app.
● Meet with People Leaders throughout the day to plan and monitor total store activities.
● Provide People Leaders continuous feedback that drives a positive customer experience and improves processes.
● Perform store opening and closing procedures, including accessing the alarm system and settling the registers.
● Lead and participate in the adherence to best in class merchandise standards.
● Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.

Customer Service: Provide exceptional service to couples and guests,understanding their needs and preferences.
● Registry Management: Assist with creating, modifying, and managing registries,both online and in-store.
● Product Knowledge: Stay informed about the latest trends in wedding and home decor, offering informed recommendations.
● Sales: Meet and exceed sales goals by promoting and upselling registry items.
● Liaison: Act as a point of contact for customers, handling inquiries and resolving issues.
● Teamwork: Collaborate with other team members to ensure a seamless customer experience.
● Maintenance: Maintain a clean and organized registry area.
● Loyalty Programs: Drive loyalty program applications and enrollments.
● Technology: Utilize technology to deliver the customer experience and build registry value.
● Communication: Maintain effective communication with supervisors and colleagues.