Summary
Overview
Work History
Education
Skills
Timeline
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Christina Nicole Patterson

Boynton Beach,US

Summary

Experienced Treatment & Scheduling Coordinator with 5+ years in the dental field, specializing in treatment planning, patient scheduling, insurance verification, and financial coordination. Adept at streamlining office operations, ensuring case acceptance, and maximizing patient satisfaction. Proficient in Dolphin, Dentrix, DocuSign, and CRM systems.

Overview

10
10
years of professional experience

Work History

Treatment Coordinator

So Flo Dental Studio
Wellington, Florida
09.2024 - Current
  • Coordinate patient scheduling, ensuring timely and efficient appointment flow for multiple providers.
  • Present and explain treatment plans, breaking down procedures, costs, and financing options.
  • Verify insurance coverage and benefits, handling pre-authorizations and claims processing.
  • Assist patients with payment plans and financial arrangements to facilitate case acceptance.

Realtor

LPT Realty
Boynton Beach, Florida
02.2023 - Current
  • Assist clients with buying and selling properties, specializing in South Florida real estate.
  • Handle property listings, negotiations, and market analysis to ensure clients get the best deals.
  • Guide clients through contracts, financing, and closing procedures for seamless transactions.

Admin Lead

Nicolas Orthodontics
Boca Raton, Florida
11.2021 - 10.2023
  • Serve as a liaison between patients and the dental team, ensuring clear communication about treatment plans.
  • Manage insurance verification, billing, and payment processing to maximize patient benefits.
  • Schedule and coordinate treatment appointments based on doctor recommendations.
  • Oversee front desk operations, including patient check-in, multi-line phone management, and records maintenance.

Ortho Team Lead

Sage Dental Boca Raton
Boca Raton, Florida
06.2019 - 10.2021
  • Guided patients through treatment options, ensuring understanding of procedures and costs.
  • Processed insurance claims and payments, assisting patients with financial options.
  • Scheduled and optimized appointments using Dentrix and Dolphin software.
  • Trained and mentored new staff to maintain high standards in patient care and office operations.

Customer Service Manager

Advocate My Meds
Boynton Beach, Florida
12.2016 - 05.2019
  • Led a customer service team, ensuring quality patient support and high satisfaction levels.
  • Assisted with insurance-related inquiries and financial assistance programs.
  • Created reports on customer feedback, complaints, and suggestions for management review.

Customer Service Representative

Sears Wellness Center
Royal Palm Beach, Florida
07.2015 - 10.2016
  • Handled 150-200 calls per day, providing product recommendations and customer support.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

Associate of Science - Business Administration

Palm Beach State College
Lake Worth, FL

Skills

  • Dental Office Management: Scheduling, Treatment Coordination, Case Acceptance
  • Financial & Insurance Knowledge: Pre-Authorizations, Insurance Verification, Payment Plans
  • Real Estate Expertise: Property Sales, Market Analysis, Client Negotiations
  • Software Proficiency: Dolphin, Dentrix, DocuSign, CRM Systems, Microsoft Office
  • Patient Communication: Education on Procedures, Financial Guidance, Treatment Planning
  • Soft Skills: Strong Work Ethic, Organizational Skills, Team Leadership

Timeline

Treatment Coordinator

So Flo Dental Studio
09.2024 - Current

Realtor

LPT Realty
02.2023 - Current

Admin Lead

Nicolas Orthodontics
11.2021 - 10.2023

Ortho Team Lead

Sage Dental Boca Raton
06.2019 - 10.2021

Customer Service Manager

Advocate My Meds
12.2016 - 05.2019

Customer Service Representative

Sears Wellness Center
07.2015 - 10.2016

Associate of Science - Business Administration

Palm Beach State College

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Christina Nicole Patterson