Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Peña

Dallas,TX

Summary

To secure a position that will continue to test my skills and facilitate my development by assisting in the coordination of business operations, managing staff, and meeting deadlines.

Overview

14
14
years of professional experience

Work History

Assistant Property Manager

Willow Bridge
12.2024 - Current
  • Responsible for the monthly property management functions, including but not limited to tenant relations, contract and vendor management, accounts receivable, and payables.
  • Foster a strategic partnership with the Management in reaching the Company's objectives for the assets.
  • Responsible for tenant move-ins and move-out accounting.
  • Responsible for prompt and accuracy billing of rent and utilities.
  • Complete daily reports, review punch lists, unit walks and inspections.
  • Correspond with builders on deadlines, city needs, and inventory release dates to ensure deadlines are met.

Account Specialist / APM

Billingsley
07.2022 - 12.2024
  • Oversee 1,200+ units over 3 multi-family properties.
  • Responsible for the monthly property management functions, including but not limited to tenant relations, contract and vendor management, accounts receivable, and payables.
  • Foster a strategic partnership with the Management in reaching the Company's objectives for the assets.
  • Responsible for tenant move-ins and moveout accounting.
  • Responsible for timely and accuracy billing of rent and utilities.
  • Complete month end tasks and responsibilities.
  • Process deposit accounting in a timely manner and ensure accuracy of all charges.
  • Generate renewal offers through PMS and manage month to month residents.
  • Maintain and close month with a delinquency under 1%.
  • Maintain and manage in-house collection accounts.
  • Book and collect all returned payments.
  • Manage write-off accounts and send to collections.
  • Update unit amenities for appliances when needed and record as an asset in PMS.
  • Responsible for scheduling and organizing resident related correspondence including monthly rent notifications, and move out statements, etc.
  • Assist with gathering and providing external auditors data as needed.
  • Other projects as assigned.
  • File evictions and correspond with court officials.

Underwriter

LoanDepot
04.2020 - 05.2022
  • Provide quality assurance on all loan approvals.
  • Accurately calculate borrower's income and debt-to-income ratios.
  • Review conditions submitted on loans and sign off on conditions.
  • Work closely with Account Managers, Lending Officers & Management to answer specific loan questions or verify condition and documentation request.
  • Maintain an effective working relationship with internal and external customers.
  • Prioritize work queues to ensure service level agreements are met.
  • Consistently meet or exceed established minimum quality & productivity goals.
  • Ensures documents meet company, investor, and compliance requirements; confirm that documents are drawn within posted turn times and consistently meet deadlines.
  • Verify several aspects of the documentation and process including, but not limited to property addresses, wire information for funding information.

Asset Management / Bankruptcy / Legal

MarineOne
07.2011 - 10.2019
  • Verifying customers eligibility for assistance.
  • Process and completing Modification/Re-write of loan.
  • Extensive skip / 3rd party tracking / tracing on charged oz loans for recovery.
  • Investigate red flag / abuse of the system/ insurance fraud.
  • Negotiation of fees due with third party.
  • Investigate and document facts and evidence for legal purposes.
  • Correspond with the attorney on legal and bankruptcy cases.
  • Mentored lower performing team member to raise expected company metrics.
  • Coaching and development of the employees ensuring all trained with the proper knowledge and capable of performing assigned duties.
  • Responsibilities: overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service. Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance.

Education

BA - Business Administration, Sales Management

Kaplan University
12-2014

Skills

  • Attention to detail
  • Risk assessment
  • Communication skills
  • Decision making
  • Problem solving
  • Compliance regulations
  • Client relations
  • Performance tracking
  • Due diligence
  • Account management

Timeline

Assistant Property Manager

Willow Bridge
12.2024 - Current

Account Specialist / APM

Billingsley
07.2022 - 12.2024

Underwriter

LoanDepot
04.2020 - 05.2022

Asset Management / Bankruptcy / Legal

MarineOne
07.2011 - 10.2019

BA - Business Administration, Sales Management

Kaplan University

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