Christina Peluso
1004 Wheatland Dr, Coatesville,PA
Summary
Dynamic professional with extensive experience in customer service and process optimization. Proven ability to enhance operational efficiency and ensure customer satisfaction through effective organization and system management. Recognized for mentoring team members and streamlining logistics processes, resulting in significant improvements in returns management.
Overview
15
15
years of professional experience
Work History
Cashier
Sloane Toyota of Malvern
10.2021 - 01.2023
- Processed all forms of customer payments efficiently and accurately.
- Closed out repair orders to maintain organized records.
- Assisted sales team with deposit processing to enhance workflow.
- Handled warranty processing to ensure customer satisfaction.
- Conducted pre-delivery inspections for new and used vehicles.
- Distributed license plates for newly sold automobiles promptly.
- Resolved customer issues with a focus on maintaining relationships.
- Managed customer expectations while delivering exceptional service levels.
Business Analyst
Ricoh USA Inc.
Wayne, PA
04.2017 - 08.2020
- Helped develop automated procedures to speed up processing time for customers
- Verified PO's and sales orders for accuracy
- Processed PO's in a timely manner to ensure customer satisfaction
- Worked with Buyers on issues with PO's
- Assisted customers with Integrated Cloud Environment issues to ensure customer satisfaction
- Assisted IT with resolving systematic issues preventing orders from processing correctly
Senior Returns Specialist
Ricoh USA Inc.
, PA
01.2015 - 04.2017
- Maintained the Northeast Region returns and decreased buyouts by improving quality checks
- Verified orders for line type and buyout accuracy
- Worked with warehouses to ensure returns were processed in an accurate and timely manner
- Assisted sales reps with correcting order issues before they affected customers
- Worked with leasing companies to ensure the best deal for the customer
- Minimized additional buyouts issued to leasing companies for various reasons
Senior Reverse Logistics Clerk
Ricoh USA Inc.
Norristown, PA
11.2011 - 01.2015
- Organized a process for R12 returns
- Managed open RMA report for Norristown CC
- Systematically received return shipments from customers
- Sorted Returns based on predetermined criteria for processing
- Researched issues as they arose and attempted to resolve the underlying causes associated with them
Senior Synergy Processing Logistics Clerk
Ricoh USA Inc.
Norristown, PA
03.2009 - 11.2011
- Created Synergy processes in Norristown CC from implementation to completion
- Acted as Team Lead, mentored team members and offered assistance where necessary
- Managed POD on Synergy order status reports that was distributed to multiple departments
- Responsible for New Jersey Synergy territory orders
- Created tracking history for Synergy orders in Norristown CC
Inventory Control Clerk
Ricoh USA Inc.
Norristown, PA
04.2008 - 03.2009
- Helped to streamline everyday processes to effectively manage time
- Responsible for many detail-oriented tasks, including Vendor and Relocation orders
- Processed reports to track and manage issues effectively to minimize sales impact
- Managed many projects assigned by supervisors
Education
Some College (No Degree) - General Studies
Delaware County Community College
West Chester, PASkills
- Oracle experience (11i and R12)
- Microsoft Office proficiency
- Organizational skills
- Customer service excellence
References
References are available upon request.
Timeline
Cashier
Sloane Toyota of Malvern
10.2021 - 01.2023
Business Analyst
Ricoh USA Inc.
04.2017 - 08.2020
Senior Returns Specialist
Ricoh USA Inc.
01.2015 - 04.2017
Senior Reverse Logistics Clerk
Ricoh USA Inc.
11.2011 - 01.2015
Senior Synergy Processing Logistics Clerk
Ricoh USA Inc.
03.2009 - 11.2011
Inventory Control Clerk
Ricoh USA Inc.
04.2008 - 03.2009
Some College (No Degree) - General Studies
Delaware County Community College
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