Christina Pena
Paramount,US
Summary
Detailed-oriented professional with 15+ years of administrative and Customer Service experience involving time-sensitive and confidential work . Excellent communication skills. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Shipping Clerk
Western Integrated Materials
03.2022 - Current
- Preparation of international and domestic shipping documentation
- Ensure correct packing slips for all outgoing shipments
- Schedule freight pickups and deliveries
- Reviewing invoices
- Communication with international and domestic customer
- Maintain an accurate log sheet of daily moves and count accurately.
- Engage with sales reps and drivers with a positive attitude.
- Documenting any damages customers report.
- Communicated with carriers regarding any delays in shipments or discrepancies between orders and actual deliveries.
- Verified shipping documents for accuracy.
Caregiver
Elena Luna
South Gate
04.2016 - 04.2024
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Accompanied clients to social events such as movies or plays.
Dispatcher/ Acting Supervisor
Express Electrical Services
07.2019 - 03.2022
- Monitor phone lines
- Preform daily routing of field service work orders using Service Titan
- Properly direct all customer complaints in a timely manner.
- Participate in feedback sessions with management to improve service level performance at customer sites.
- Communicate with the call center in the Philippines regarding calls that are booked.
- Utilize systems to assign work, reassign work, or balance work, ensuring technicians are busy at all times.
- Address any customer issues and/or provide resolution to the problem that are within the scope of my work or will otherwise engage management er needs.
Branch Manager
Kinecta Alternative Financial Services
04.2007 - 10.2016
- Mentored staff to increase sales success and productivity
- Proactively identified and solved complex strategy problems that impact sales management and business direction
- Consistently complied with company policies and government regulations
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
- Consistently increased sales by developing key customer relationships
- Oversaw branch team with [9] customer service representatives and [1] assistant manager and implemented training for all new employees.
Assistant Manager
Kinecta Alternative Financial Services
10.2000 - 04.2007
- Secured revenue, accurately monitoring cash intake and deposits to eliminate discrepancies
- Coordinated with store manager to initiate strategies to achieve monthly sales and profit goals
- Approved teller transactions
- Opened and closed vault daily and distributed cash to tellers
- Ensured appropriate branch cash supply, ordered currency, and verified all incoming cash from Armour Truck
- Prepared outgoing currency shipments.
Teller
Kinecta Alternative Financial Services
10.1999 - 08.2000
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
- Receive and count cash drawer at beginning of shift
- Kept an accurate teller drawer to handle all customer bank transactions
- Identify customers, validate and cash checks
- Processed specialized task such as car registration, personal money orders, and exchanging foreign currency
- Received regional branch recognition award for outstanding customer service.
Education
Associate of Science - Logistics and Technology
East Los Angeles College
Monterey Park, CA01.2020
GED -
ABC Adult School
Cerritos, CA01.2018
Languages
- Spanish
- English
Certification
- Leadership in Global Logistics
- Office Assistant
- Customer Service
Accomplishments
Received regional branch recognition award for outstanding customer service
Timeline
Shipping Clerk
Western Integrated Materials
03.2022 - Current
Dispatcher/ Acting Supervisor
Express Electrical Services
07.2019 - 03.2022
Caregiver
Elena Luna
04.2016 - 04.2024
Branch Manager
Kinecta Alternative Financial Services
04.2007 - 10.2016
Assistant Manager
Kinecta Alternative Financial Services
10.2000 - 04.2007
Teller
Kinecta Alternative Financial Services
10.1999 - 08.2000
Associate of Science - Logistics and Technology
East Los Angeles College
GED -
ABC Adult School
- Leadership in Global Logistics
- Office Assistant
- Customer Service
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