Christina Pendleton, MBA
Phoenix,AZ
Summary
Highly capable MBA graduate with over 10 years of proven experience in managing and supervising all levels of employees. Capable of working in fast paced environments and handling multiple projects, with minimal supervision. A motivated critical thinker that demonstrates leadership skills that guide businesses towards achievement of positive outcomes and drives organizational performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Practice Administrator
Sunrise Medical
03.2020 - Current
- Provide direct oversight to over 60 employees , 14 physicians and three businesses
- Run and maintain 3 businesses and 4 office locations
- Implement policy and procedure
- Perform all HR duties - hiring medical practitioners and staff
- Ensure all staff are trained appropriately
- Accounts Payable and Accounts Receivable
- Complete all credentialing for physicians
- Revenue cycle management
- Establish, review and coordinate insurance contracts
- Administration of pension and insurance plans
- Complete payroll for physicians and staff
- Assist with company marketing and directing
- Provide IT troubleshooting for all locations
- Oversaw accounting, budgeting and financial reporting.
- Trained interns and newly hired team members on office procedures and computer system.
Clinic Manager/Office Manager
Northland Cares
08.2018 - 02.2020
- Directed day to day administrative and operational functions for Case Management Staff and Clinical Staff at Northland Cares
- Run and maintain HOPWA program for Northern Arizona
- Knowledgeable in Ryan White Program and 340 compliance
- Attends continued education conferences for case management, 340B programs and rural clinics throughout US
- Knowledge of patient eligibility and benefits through state programs, ADAP & Ramsell
- Experience with insurance credentialing for providers and sites
- Proficient in Practice Fusion, Careware numerous EMR programs
- Completes monitoring and compliance with the State of Arizona and insurance companies
- Completes audits for various programs including state licensing, HOPWA and insurance contracting
- Implements and completes corrective action plans for site and program monitoring
- Complete routine EMR chart checks to ensure compliance with policy and procedure
- Coordinate provider schedules for all clinics
- Created and implemented policies and procedures for effective clinic management for case managers and front office staff
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans
- Managed recruitment, hiring and training of staff on areas such as regulatory requirements and diagnostic guidelines for Case Managers and Front Office staff
- Spearheaded and implemented new projects to expand scope of engagement.
District Director
Reeves Foundation
03.2016 - 07.2018
- Expanded business by opening and developing 5 medical group homes
- Hired, trained and mentored over 50 professionals in 5 medical group home
- Completed all quality assurance and compliance checks for numerous medical group homes
- Completed licensing process for all medical homes through the state of Arizona
- Completed routine monitoring through the state, maintained above 98%
- Completed all HR duties including interviewing, hiring, onboarding and exit interviews
- Processed payroll for company, utilizing Quickbooks and other coordinating EMR systems
- Attended all teamings for patients through the state of Arizona
- Maintained confidential patient information
- Built rapport with providers and provider agencies
Medical Assistant
Arizona Dermatology Group
08.2013 - 06.2016
- Assisted with specialty surgery MOHS and excisions
- Gave IM injections and topical/ inject-able anesthesia to patients for procedures
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Office Administrator/Bookkeeper
Jensen Law Firm PC
06.2012 - 04.2013
- Responsible for oversight of all employees
- Provided administrative support for attorneys and paralegal's
- Provided oversight for all finances within firm
- Completed all AP/AR duties including payroll
- Balanced and maintained 15 firm bank accounts
- Prepared and filed financial statements such as balance sheets and income statements
- Performed high quality customer service to clients
- Handled highly confidential client information in a professional manner
- Resolved client and employee issues
- Wrote agendas and notes and sent out automatic notifications for upcoming meetings
- Maintained daily calendar of court proceedings
Medical Assistant Supervisor
Arizona Adult And Pediatric Medicine
01.2010 - 01.2012
- Oversaw medical staff
- Maintained schedule for back office staff
- Completed all IM/IL vaccinations/injections
- Assisted physician with all patient procedures
Education
MBA - Health Administration
Walden University
Minneapolis, MNBachelor of Science -
Walden University
Minneapolis, MNSkills
- Business Administration
- Reliable
- Strong work Ethic
- Microsoft Office, EMR, Quickbooks
- Time Management
- Payroll - AP/ AR - Accounting
- Leadership
- Integrity
- Human Resources - Recruiting & Onboarding
- Quality Assurance
- Fast learner - flexible
- Effective Communicator
- Dedication
- Professional
Certification
Notary Public state of Arizona
Level One Fingerprint Clearance Card
AED/CPR/BLS Certification
MGMA Member
Timeline
Medical Practice Administrator
Sunrise Medical
03.2020 - Current
Clinic Manager/Office Manager
Northland Cares
08.2018 - 02.2020
District Director
Reeves Foundation
03.2016 - 07.2018
Medical Assistant
Arizona Dermatology Group
08.2013 - 06.2016
Office Administrator/Bookkeeper
Jensen Law Firm PC
06.2012 - 04.2013
Medical Assistant Supervisor
Arizona Adult And Pediatric Medicine
01.2010 - 01.2012
MBA - Health Administration
Walden University
Bachelor of Science -
Walden University
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