CHRISTINA PENNA

Overnight Style Consultant | 2026 – Present Front-End LSA | 2019 – 2021

• Sort and replenish clothing and shoes received from trucks to the sales floor.
  
  • Complete price changes, planograms, merchandising, and product presentation tasks.
  
  • Replenish Beauty merchandise and maintain merchandise presentation.
  
  • Maintain fitting room areas and merchandise organization.
  
  • Work independently to prioritize and complete overnight operational tasks.
  
  • Supported Guest Service, Cashiers, Drive Up, Order Pickup, and front-end operations.
  
  • Acted as the front-end lead when a Team Lead was not on duty.
  
  • Handled customer questions, concerns, and difficult situations.
  
  • Provided register and change support to Cashiers, Guest Service, Electronics, Pharmacy, and Starbucks when needed.
  
  • Supported cycle counts, inventory audits, backstock, and replenishment for front-end operations
• Processed defective merchandise and handled Environmentally Sensitive Items (ESI) according to store procedures.
  
• Trained and supported team members on procedures and customer service.
  
  Guest Service
  
• Provided customer service and assisted guests with questions, concerns, and service needs.
• Supported front-end operations and assisted with customer transactions and requests.

• Prepared and decorated donuts and prepared other food and beverages, including waffles, hot chocolate, coffee, cold brew, and ice cream.
  
• Prepared donuts and creams ahead of service and packed customer orders.
  Handled walk-in, special, Grubhub, and DoorDash orders.
  
• Provided customer service and maintained clean and organized food-service areas.
  Completed daily closing duties, including washing dishes, cleaning, sweeping, and mopping.

• Supervised team members and managed daily store operations, including opening and closing the store.
  
• Managed cash controls including register funds, safe counts, cash and check deposits, and required closing documentation.
  
• Processed returns and handled customer questions and difficult situations.
  
• Received deliveries and maintained inventory through replenishment, backstock, inventory audits, stock rotation, date checks, and ordering out of-stock merchandise.
  
• Completed seasonal resets, planograms, merchandising tasks, and magazine changes.
  
• Trained employees, including team members preparing for Co-Manager roles.
  
• Processed defective merchandise and handled Environmentally Sensitive Items (ESI) according to store procedures

• Managed daily store operations, including opening and closing procedures, cash handling, safe counts, deposits, and required closing documentation.
  
• Supervised and trained team members and supported daily store priorities.
  
• Processed returns and handled customer concerns.
  
• Completed inventory audit counts, section resets, planograms, replenishment, out-of-stock ordering, and merchandise receiving.
  
• Assembled custom birthday and wedding invitations and party banners using customer-selected design options; sent proofs for approval, finalized and printed orders, packaged completed orders, and contacted customers when orders were ready.
  
• Prepared balloon orders by inflating latex and Mylar balloons with helium, applying HI-FLOAT to latex balloons, and creating balloon ribbons.

• Processed customer transactions and provided customer service.
  
• Stocked and replenished merchandise and zoned the store to maintain organized sales floor areas.
  
• Handled magazine stocking and supported seasonal setup.

• Stocked and replenished merchandise and maintained organized merchandise areas.
  
• Operated the cash register when assigned.
  
• Assisted customers with merchandise and service needs.

Worked across Style areas including Shoes, Activewear, and Intimates.
Stocked and replenished merchandise and maintained organized sales floor areas.