Summary
Overview
Work History
Education
Skills
Timeline
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Christina Perez

Santa Clarita,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities.

Overview

18
18
years of professional experience

Work History

Operations Advisor

Tesla It Solutions
Burbank, CA
10.2019 - Current
  • Assessed operational processes and identified areas for improvement.
  • Provided guidance to colleagues on best practices in operations management.
  • Implemented changes to improve overall efficiency of operations.
  • Developed and maintained operational policies and procedures.
  • Analyzed customer feedback data to identify trends and develop strategies for improvement.
  • Resolved escalated customer service issues related to operations functions.
  • Advised senior leadership team on various aspects of operations strategy.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Reduced process lags and trained team members on best practices and protocols.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Customer Experience Specialist

Tesla It Solutions
Pasadena, CA
10.2018 - 09.2019
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Sales Specialist

Verizon Wireless
Burbank
12.2005 - 09.2018
  • Developed and implemented sales strategies to increase customer base.
  • Created customized presentations for potential customers.
  • Provided technical support to customers regarding product features and usage.
  • Resolved customer complaints in a timely manner.
  • Cultivated referral networks to identify new business opportunities.
  • Identified opportunities for cross-selling products or services within existing accounts.
  • Generated daily reports on sales performance metrics such as revenue goals achieved.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.

Education

High School Diploma -

Buena Park High School
Buena Park, CA
05-1998

Skills

  • Telephone Etiquette
  • Process Improvement Strategies
  • Performance Improvements
  • Operational Efficiency
  • Customer Service Optimization
  • Customer Relationship Development
  • Problem-Solving
  • Acknowledgment Of Customer Needs
  • Customer Service
  • Workflow Streamlining

Timeline

Operations Advisor

Tesla It Solutions
10.2019 - Current

Customer Experience Specialist

Tesla It Solutions
10.2018 - 09.2019

Sales Specialist

Verizon Wireless
12.2005 - 09.2018

High School Diploma -

Buena Park High School

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Christina Perez