CHRISTINA PEREZ
Orlando,USA
Summary
Dedicated and effective leader who excels at using proven methods to successfully cut costs, streamline processes, and increase productivity to maximize organizational effectiveness and profitability. Assertive and enthusiastic, with extensive knowledge of cultivating continuous improvement in processes.
Overview
18
18
years of professional experience
Work History
Accounts Deduction Analyst
Signature Flight Support
01.2023 - Current
- Leveraging reporting tools to retrieve payment notifications from various customer websites
- Responsible for managing the deduction resolution process at a customer level
- Analyzes and develops support to issue credit or debit memos as appropriate
- Interface with external and internal customers to resolve current deductions as needed and minimize future deductions
- Determines validity of each deduction and appropriate disposition
- Processes requests for credit for valid deductions
Office Manager
Wolfpack Construction
05.2022 - 12.2022
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Financial Analyst
Hilton Grand Vacations
12.2021 - 05.2022
- Collecting and reconciling all data to create monthly Servicer Reports
- Reconcile Trust Reporting files for and from the Trustees
- Maintaining various databases for reporting and tracking purposes
- Producing and tracking the month end of various reports along with updating and maintaining policies and procedures
- Collecting and reviewing data files, invoices, and bank statements
- Researching and responding to inquiries from Investors, Trustees, and Credit Risk Agencies
- Performs other related duties as assigned by management
Compliance Supervisor
Holiday Inn Club Vacations Inc.
05.2018 - 12.2021
- Supervise team of 6 employees
- Responsible for recruiting, hiring, training, and coaching new employees; communicating job expectations; reviewing performance and implementing process improvements
- Run Monthly Credit Report and correct any discrepancies; perform account validation and ensure file submission accuracy; maintain log with requests of deletion and Credit History Adjustment to the Credit Report; respond to consumer credit reporting disputes and provide appropriate resolution through the E-OSCAR portal
- Run daily and weekly compliance reports to ensure all accounts are conditioned appropriately and provide the team with a list of any discrepancies for corrections and/or updates
- Responsible for reviewing and executing all compliance related requests which include internal and external communications; update the system of record and provide comprehensive account research results to Legal and Senior Leadership teams
- Prepare and complete ad hoc reports and/or documentation requested by our Legal department
- Ensure that all systems, procedures, and documentation follow state and federal laws and regulations
- Review and update SOP's and develop best practices that allow the company to meet business objectives and remain in compliance
- Act as a department liaison to outside areas in the company
- Understand all industry compliance requirements, identify procedural gaps, and provide recommendations for process improvements
- Communicate with owners and external attorneys by providing information, processing requests, and providing resolutions on sensitive accounts
- Oversee all owner complaints; use Salesforce to assign team leaders to review and address complaints, provide ongoing reporting on results to the leadership team
Vendor Relations Specialist
Holiday Inn Club Vacations Inc.
05.2017 - 05.2018
- Proper and up to date record keeping reflecting all purchase orders, vendor invoices, SOW's, Contracts, and Agreements
- Accounts payable and payroll for contract labor
- Kept records of all contract employees, verified hours, and advised management once they had completed the hours of their contract
- Constantly reviewed vendor relationship agreements and services to ensure there are no discrepancies with billing, inconsistencies in volumes and amounts, and determine the need for updates to the contracts
- Forecasted monthly and annual expenses per vendor
- Handled all vendor problems, arranged meetings with internal leadership and vendors to discuss issues affecting the process and ensured problem resolutions are achieved without compromising the relationship with vendors and department
Owner Demographics Team Lead
Holiday Inn Club Vacations Inc.
06.2015 - 05.2017
- Supervised a team of 8 employees; trained and coached new employees; clearly communicated job expectations
- Searched for good phone numbers, addresses, SSN, and emails on owner's accounts
- Communicated with owners by telephone to verify information received from web searches
- Updated SSN and addresses on 1098s/1099s and resent to owner
- Made every effort to collect all open items on an account, to include delinquent payments, delinquent down payments, delinquent maintenance, taxes and use fees, and deed recovery as required
- Continuously trained on quality models to ensure proper collection methods and payment processing procedures are used to provide exceptional customer service during all calls
Investigations Manager
Mid-Atlantic Finance
06.2007 - 01.2014
- Managed over 300 owner accounts monthly to include account resolutions
- Handled owner inquiries and concerns, assisted by providing documents and/or guidance
- Responsible for Debt collections, vehicle inventory, and dispatching orders for repossessions
- Managed voluntary repossessions and performed owner investigations for involuntary repossessions
- Trained new associates and maintained data tracking efficiencies
Skills
- Team Collaboration and Leadership
- Critical Decision-Making
- Operations Management
- Office Administration
- Training and Coaching
- Quality Customer Service
- Vendor Relationship Management
- Payroll and Invoice Management
- Continuous Improvement
- Microsoft Office
- Analytical Thinking
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Accounts Deduction Analyst
Signature Flight Support
01.2023 - Current
Office Manager
Wolfpack Construction
05.2022 - 12.2022
Financial Analyst
Hilton Grand Vacations
12.2021 - 05.2022
Compliance Supervisor
Holiday Inn Club Vacations Inc.
05.2018 - 12.2021
Vendor Relations Specialist
Holiday Inn Club Vacations Inc.
05.2017 - 05.2018
Owner Demographics Team Lead
Holiday Inn Club Vacations Inc.
06.2015 - 05.2017
Investigations Manager
Mid-Atlantic Finance
06.2007 - 01.2014
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