Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Perkins

Tigard,OR

Summary

Proven leader in healthcare and funeral services, excelling in patient registration and team collaboration at Oregon Health Sciences University. Demonstrated ability to maintain HIPAA compliance while providing exceptional customer service. Enhanced operational efficiency by training staff, showcasing a blend of organizational prowess and empathetic communication. Achieved a significant improvement in patient satisfaction and workflow optimization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Patient Access Representative/Labor and Delivery

Oregon Health Sciences University
12.2021 - Current
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Delivered support to medical staff in completion of patient paperwork.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Provided excellent customer service to patients and medical staff.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Greeted and assisted patients with check-in procedures.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Facilitated communication between patients and various departments and staff.
  • Engaged with patients to provide critical information.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Trained new staff on filing, phone etiquette and other office duties.

Licensed Funeral Director/Professional Embalmer

River View Cemetery Funeral Home
04.2005 - 04.2020
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Performed embalming procedures and updated case study reports.
  • Secured and filed burial permits and made funeral arrangements.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Helped families select funeral and burial details from range of available options.
  • Improved appearance of remains with use of cosmetics.
  • Worked with cemeteries to schedule grave opening and closing.
  • Arranged clergy, music and other service details for clients.
  • Coordinated transportation of remains between medical facilities, funeral home and burial locations.
  • Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
  • Completed death certificates, burial permits and other legal documents for families.
  • Embalmed human remains to slow decomposition.
  • Completed incisions to withdraw blood and waste and inserted embalming fluid with pump.
  • Prepared remains for services, viewings, and cremations.
  • Assisted with autopsies, reports, and transport.
  • Sutured incisions with meticulous precision and attention to detail.
  • Adhered to health and sanitation laws for all embalming processes.
  • Reshaped or reconstructed disfigured or maimed bodies when necessary using dermasurgery techniques and materials such as clay, cotton and wax.
  • Conducted removal of bodies from place of death, transporting to funeral home.
  • Utilized embalming techniques to restore deceased bodies to suitable conditions for viewing.
  • Dressed bodies and placed in caskets.
  • Coordinated body preparation and preservation.
  • Resolved problems, improved operations and provided exceptional service.
  • Applied effective time management techniques to meet tight deadlines.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Funeral Director/Professional Embalmer

Young's Funeral Home
06.1998 - 10.2002
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
  • Secured and filed burial permits and made funeral arrangements.
  • Drafted and published [Number] obituaries per week on behalf of families served.
  • Performed embalming procedures and updated case study reports.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Helped families select funeral and burial details from range of available options.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Coordinated transportation of remains between medical facilities, funeral home and burial locations.
  • Worked with cemeteries to schedule grave opening and closing.
  • Completed death certificates, burial permits and other legal documents for families.
  • Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
  • Prepared remains for services, viewings, and cremations.
  • Adhered to health and sanitation laws for all embalming processes.
  • Sutured incisions with meticulous precision and attention to detail.
  • Utilized embalming techniques to restore deceased bodies to suitable conditions for viewing.
  • Identified issues, analyzed information and provided solutions to problems.
  • Dressed bodies and placed in caskets.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Provided professional services and support in a dynamic work environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Apprentice Funeral Director

Fir Lawn Mortuary
02.1995 - 05.1997
  • Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Communicated with insurance companies to secure death benefits for payment of services.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Performed embalming procedures and updated case study reports.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Completed death certificates, burial permits and other legal documents for families.
  • Arranged clergy, music and other service details for clients.
  • Improved appearance of remains with use of cosmetics.

Education

Polysomnography Technology Diploma - Sleep Medicine-Polysomnography Technology

Concorde Career College
Portland
06.2021

Associate of Science - Funeral Service And Mortuary Science

Mt. Hood Community College
Gresham, OR
06.1998

No Degree - Social Work

Northwest Nazarene University
Nampa, ID
1994

Skills

  • Training Coordination
  • Customer Service
  • Appointment Scheduling
  • Registration management
  • HIPAA Compliance
  • Multitasking and Organization
  • Work Quality Evaluation
  • Problem-Solving
  • Patient check-in
  • Registration and Admissions
  • Patient Education
  • Scheduling Diagnostic Procedures
  • Pre-Admission Requests
  • Quality Assurance
  • Team Collaboration
  • Patient Registration
  • Call Screening
  • System Updating
  • Phone and Email Etiquette
  • Relationship Building
  • Information Collection
  • Paging Systems
  • Medical Terminology
  • Regulatory Compliance
  • Team Leadership
  • Flexible Schedule
  • EMR Updating

Certification

  • Polysomnography Technology Certificate-Sleep Medicine-2021
  • Basic Life Support Certified (BLS) - current 2024
  • Direct Support Provider (DSP) for disabled persons- current 2024
  • Oregon State Sheriffs Association/Search and Rescue Certification with Polk County- 2001 (Airscent Search Dog Trainer)
  • Licensed Funeral Director/Embalmer Oregon License- Oregon Mortuary and Cemetery Board- current 2024
  • Certified Nursing Assistant- Oregon 1991
  • Lifeguard/Swimming instructor- American Red Cross-1989

Timeline

Patient Access Representative/Labor and Delivery

Oregon Health Sciences University
12.2021 - Current

Licensed Funeral Director/Professional Embalmer

River View Cemetery Funeral Home
04.2005 - 04.2020

Funeral Director/Professional Embalmer

Young's Funeral Home
06.1998 - 10.2002

Apprentice Funeral Director

Fir Lawn Mortuary
02.1995 - 05.1997

Polysomnography Technology Diploma - Sleep Medicine-Polysomnography Technology

Concorde Career College

Associate of Science - Funeral Service And Mortuary Science

Mt. Hood Community College

No Degree - Social Work

Northwest Nazarene University

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Christina Perkins