Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Peterson

Idaho Falls,ID

Summary

Dynamic Medical Receptionist with proven expertise at Ridgeline Medical, excelling in front desk operations and appointment scheduling. Recognized for enhancing patient satisfaction through compassionate service and efficient management of high call volumes. Proficient in medical terminology and insurance processes, ensuring seamless patient experiences while maintaining strict confidentiality.

Overview

4
4
years of professional experience

Work History

Medical Receptionist

Ridgeline Medical
10.2023 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.

Medical Receptionist

Ogden Clinic
07.2022 - 10.2023
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Supported positive patient experience by offering assistance with filling out health forms.
  • Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Managed patient appointments efficiently, reducing wait times significantly.
  • Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Front Desk Receptionist

Eagle Gate College
02.2021 - 06.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Education

Associate of Arts - Business

University of Arizona
Tucson, AZ
07-2016

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Insurance Coverage/Co pays
  • Time Management

Timeline

Medical Receptionist

Ridgeline Medical
10.2023 - Current

Medical Receptionist

Ogden Clinic
07.2022 - 10.2023

Front Desk Receptionist

Eagle Gate College
02.2021 - 06.2022

Associate of Arts - Business

University of Arizona

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