Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Petro

Youngstown

Summary

Dedicated and compassionate registered nurse skilled at completing daily assignments and contributing to team success. Always willing to take on any task while exhibiting leadership skills. Adapts quickly to new needs, policies and procedures.

Overview

10
10
years of professional experience

Work History

Utilization Review Nurse

Cigna
08.2022 - Current
  • Submitted cases for criteria failures and helped facilitate resolutions and approvals.
  • Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
  • Performed prior authorization review of services requiring notification.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

Registered Nurse

Liken Home Care
12.2021 - 04.2022
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.

Registered Nurse

Davita Dialysis
05.2021 - 08.2021
  • Team player that help with all portions of care while collaborating with other teammates from the moment the patient signed in until treatment was completed
  • Helped patients feel comfortable and at ease with treatments and care using culturally-appropriate strategies
  • Protected patients through careful monitoring and consistent use of aseptic techniques
  • Developed and implemented treatment plans for patients with various acute and chronic concerns.

Registered Nurse Case Manager

Concordia
09.2019 - 05.2021
  • Coordinating all care between hospitalized and newly discharge patients with their pcp or specialist
  • Helped to organize patient care activities between all modalities such as physical therapy, occupational therapy and speech therapy
  • Worked closely with insurance department to obtain all proper documentation to be able to continue care
  • Scheduled all follow up appointments within an appropriate amount of time to keep the continuity of care
  • Verified all prescriptions and orders with drs and ensuring appropriate and necessary changes are made
  • Demonstrated extensive documentation on all visits, including start of care, resumption of care, discharge and recerts, to ensure proper reimbursement from insurance and continuing care
  • Achieved team efficiency, optimal patient flow, and accuracy in treatments by maintaining accurate and detailed reports and records
  • Administered medications to patients and monitor patients for reactions or side effects to quickly intervene in serious issues
  • Enhanced patient outcomes through careful monitoring of conditions and comprehensive support
  • And extensive case management.

Registered Nurse

Encompass Health
07.2018 - 09.2019
  • Enhanced patient outcomes through careful monitoring of conditions and comprehensive support
  • Resolved or reduced patient symptoms with intramuscular, intravenous and oral medicines
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.

Registered Nurse

Discovery House
03.2019 - 05.2019
  • Administered medications to patients and monitor clients for reactions or side effects to quickly intervene in serious issues.

Customer Service Advocate

Cigna
05.2014 - 06.2018
  • Independent, work from home, customer service advocate for a top-leading insurance company
  • Moral Team Leader that kept teammates motivated and positive with weekly meeting about surveys, kudos and parties celebrating our success
  • Elected for chat support twice for teammates to outreach in regards to any questions they or the customers may have
  • Exhibited leadership skills by being nominated for the escalation team where I would work with customers to resolve and issues and find proper answers or outcomes
  • Exceeded inbound customer needs while maintaining strict performance targets
  • Helped aid in quality improvement processes by educated the patient on policies and procedures
  • Filed level 1 and level 2 appeals for customers who claims were denied
  • Followed up with customers about any discrepancies or issues with the product
  • Helped improve processes and products by relaying customer feedback
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
  • Yearly volunteering for STEM projects focusing on girls participation.

Education

Master of Science - PMHNP

Wilkes University
Wilkes-barre, PA
2025

BSN -

Chamberlain University
Downers Grove, Illinois
05.2019

ADN -

Community College of Beaver County
Monaca, PA
05.2018

Skills

  • Case management
  • Documentation
  • Time management
  • Patient assessment
  • Treatment planning
  • Task prioritization
  • Patient Care Plans
  • Interpersonal and Written Communication
  • Physician Consultations
  • Care Coordination
  • Chronic Disease Management
  • Documentation and Reporting

Timeline

Utilization Review Nurse

Cigna
08.2022 - Current

Registered Nurse

Liken Home Care
12.2021 - 04.2022

Registered Nurse

Davita Dialysis
05.2021 - 08.2021

Registered Nurse Case Manager

Concordia
09.2019 - 05.2021

Registered Nurse

Discovery House
03.2019 - 05.2019

Registered Nurse

Encompass Health
07.2018 - 09.2019

Customer Service Advocate

Cigna
05.2014 - 06.2018

Master of Science - PMHNP

Wilkes University

BSN -

Chamberlain University

ADN -

Community College of Beaver County

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Christina Petro