Christina Petrusek
Bloomingdale,IL
Summary
Proven professional with extensive experience at QUEST FOOD MANAGEMENT SERVICES INC., adept in customer service excellence and cash handling expertise. Elevates customer satisfaction through effective conflict resolution and multitasking abilities. Achieved significant improvements in efficiency and service quality, demonstrating reliability and a commitment to excellence.
Overview
17
17
years of professional experience
Work History
Cashier
QUEST FOOD MANAGEMENT SERVICES INC.
08.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Reduced processing errors by meticulously following transaction procedures.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Customer Care Coordinator
Burts Bees
01.2008 - 06.2008
- Took ownership of customers issues to follow problems through to resolution.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Explained charges, fees, terms of sales, and service agreements to over Number customers daily.
- Created customer support strategies to increase customer retention.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Managed department call volume of Number calls per day and coordinated department schedules to maximize coverage during peak hours.
- Maximized customer satisfaction by organizing Product or Service repairs, replacements and deliveries.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Successfully retained clients by offering personalized solutions and demonstrating a deep understanding of their unique needs and preferences.
- Implemented new strategies that increased first-call resolution rates significantly across the team.
- Contributed positively to team morale through active participation in meetings as well as offering constructive feedback.
- Closely liaised with product development teams based on consumer feedback which resulted in product enhancements that increased overall customer satisfaction.
- Increased customer satisfaction ratings by Number% by solving problems promptly and to customer expectations.
- Developed client rapport by promptly processing requests and resolving financial discrepancies.
- Coordinated logistics and verified equipment shipment pricing and availability.
- Managed high call volume with excellent multitasking skills, ensuring timely assistance to customers.
- Collaborated with other team members to share best practices for handling challenging situations, resulting in improved overall performance.
- Achieved timely response times by prioritizing tasks effectively under pressure in a fast-paced environment.
- Maintained up-to-date knowledge of company products and services, enabling accurate guidance for customers.
- Developed strong relationships with clients by consistently providing exceptional service and support.
- Efficiently navigated multiple databases and software programs while assisting customers, maximizing productivity without sacrificing quality of service.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Applied best practices in customer service, sales, and employee management to exceed organizational goals.
- Established performance and service goals and held associates accountable for individual performance.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Developed new employees and on-going performance assessment of current employees.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and provided backup support for organizational leadership.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
Kitchen Supervisor
QUEST FOOD MANAGEMENT SERVICES INC.
08.2021 - Current
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Reduced food waste through effective inventory management and menu planning.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
- Conducted regular equipment maintenance checks for safe operation and reduced downtime due to malfunctions.
- Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
- Upheld strict adherence to allergen safety procedures, ensuring cross-contamination prevention measures were followed diligently during preparation processes.
- Managed staff scheduling, ensuring optimal coverage during peak hours and minimizing labor costs.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Participated in weekly management meetings to discuss ongoing challenges, successes, and strategies for continued improvement.
- Established strong vendor relationships for reliable ingredient sourcing and cost-effective purchasing.
- Implemented standardized portion control practices for consistency across all dishes served at the establishment.
- Prepared special event menus for catered functions, accommodating dietary restrictions as needed.
- Ensured consistent quality of dishes by overseeing recipe execution and conducting regular taste tests.
- Fostered team-oriented environment, leading to increased productivity and morale.
- Orchestrated catering operations for large-scale events, ensuring timely and high-quality service.
- Optimized kitchen layouts for improved workflow and safety.
- Led kitchen staff meetings to discuss performance goals and operational changes.
- Ensured high-quality dish presentation for enhanced customer satisfaction.
- Coordinated with front-of-house team to ensure seamless service during peak hours.
- Pioneered waste recycling program, aligning with sustainability goals.
- Introduced customer feedback system to refine menu offerings and service.
- Maintained rigorous health and safety standards, ensuring spotless inspection record.
- Conducted performance evaluations to identify and address areas for improvement.
- Elevated kitchen efficiency by streamlining meal preparation processes.
- Enhanced food quality by adopting innovative cooking techniques and equipment.
- Crafted special event menus that garnered positive media attention.
- Coached new hires in kitchen protocols, speeding up their integration into team.
- Reduced food waste significantly with meticulous inventory management.
- Implemented staff training programs that improved kitchen operation speeds.
- Developed seasonal menus to reflect fresh and local ingredients, boosting customer interest.
- Managed scheduling to ensure full coverage during busy periods without overstaffing.
- Directed food preparation and cooking activities to meet health and safety standards.
- Monitored food inventory and supplies to prevent waste.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Served consistent portions following recipes and control standards.
- Supervised food presentation and plating to enhance visual appeal.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Set and oversaw weekly and special event menu plans.
- Planned and executed promotions and special events in close collaboration with management.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Customer Service Representative
Lawson Products
09.2008 - 05.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative Agent
Unicorn Staffing/Burts Bees
09.2007 - 01.2008
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Supported peers through knowledge sharing, collaboration efforts resulting in an enhanced team dynamic and heightened productivity levels.
- Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
- Contributed to a positive work environment by actively participating in team meetings and sharing ideas for improvement.
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
- Consistently met or exceeded performance metrics including average handle time, first-call resolution rate, and adherence to schedule requirements.
- Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sought ways to improve processes and services provided.
- Investigated and resolved accounting, service and delivery concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
Na -
College of DuPage
Glen Ellyn, ILSkills
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Written and verbal communication
- Cash register systems
- Cash handling expertise
- Product restocking
- Refunds and exchanges
- POS system operations
- Refund handling
- Guest inquiries
- Currency counting
- Sales expertise
- Drawer balancing
- Returns processing
- Point of sale operation
- Purchase assistance
- Point-of-sale system operation
- Reports and documents
- Identification checks
- Payment posting
- Online orders preparation
- Scanner operations
- Ordering and stocking
- Merchandise exchange
- Checkout monitoring
- Point of sale system
- Credit and cash transactions
- Professionalism
- Conflict Resolution
- Store merchandise stocking
- Training and mentoring
- Upselling
- Drawer management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Item scanning
- Critical Thinking
- Customer Satisfaction
- Verbal Communication
- Flexible Schedule
- Team building
- Price Checking
- Time management abilities
- Physical Stamina
- Adaptability
- Problem-solving aptitude
- Sales Techniques
- Sales Promotions
- Merchandise displays
- Loss prevention strategies
- Product Upselling
- Basic accounting
- Manual Dexterity
- Mathematical Accuracy
- Customer complaint handling
- Effective customer upselling
- Process transactions
- POS systems use
- Non-verbal communication
- Returns and exchanges
- Restock products
- Customer seating
- Negotiation Skills
Timeline
Cashier
QUEST FOOD MANAGEMENT SERVICES INC.
08.2021 - Current
Kitchen Supervisor
QUEST FOOD MANAGEMENT SERVICES INC.
08.2021 - Current
Customer Service Representative
Lawson Products
09.2008 - 05.2009
Customer Care Coordinator
Burts Bees
01.2008 - 06.2008
Customer Service Representative Agent
Unicorn Staffing/Burts Bees
09.2007 - 01.2008
Na -
College of DuPage
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